Product Manager, Hybrid IT Managed Services

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At the heart of our global business, Ensono product managers work with clients, sales, solution architects, engineers, legal, finance and operational support staff to research, define, guide development of and maintaining client-facing managed services within our overall service portfolio. Our global team of product managers is distributed across the UK and US, working together to expand our market leading portfolio of hybrid IT managed services - both technically and commercially.Responsibilities include:Contributing to the development and maintenance of Ensono's global product strategyProduct ownership of a variety of Ensono managed services throughout their lifecycle; concept phase, business case, product development, product evolution and enhancement, product retirement / replacementEngaging with clients to understand and document their business challenges, test and refine Ensono's product strategy and product development roadmapDemonstrably strengthening Ensono's managed services proposition, position in the market and associated revenuesContributing to Ensono sales proposals, tender responses and sales presentation deliveryBuilding relationships with key technology vendor / partnersUndertaking market research about relevant application and cloud services, IT managed services and competitors; appropriately communicating findings within EnsonoCommercial aspects of product management including creation of business cases, cost/price modelling and some contractual aspectsBuilding effective working relationships across Ensono's global business, particularly with sales teams, solution architects, operational teams, technology & standards, and consulting staff - being seen as Ensono's client-facing product leader for as subset of our portfolioProducing content for white papers, Ensono website, company blog and other thought-leadership materials, working closely with the Ensono marketing team who are responsible for their publicationAuthoring key product / service documentation including vision, requirements catalogue, product service descriptions, commercial considerations, product roadmap and other collateral as may be requiredPerson:We are looking for the right product owner to fill this key role and hence the experience and skills listed below are for guidance only and are not prescriptive. Ideally you have:Probably spent a considerable proportion of your career to date in one of the following environments:Client-facing technology roles such as solution architecture or technology consulting but with a strong commercial awareness and interestProduct management roles, either product marketing or technical product managementA can-do attitude to analysing, prioritising and resolving complex challenges in a collaborative mannerSelf-motivation and the ability to influence others to enable successful delivery of service development projectsExperience documenting business and service requirements and converting them into high-level solution designsDeep knowledge across a wide portfolio of IT infrastructure, applications and security products and services - with real world implementation and/or delivery experienceExisting vendor relationships and a broad knowledge of the managed services provider ecosystemA solid understanding and experience of IT managed services and outsourcing, general IT operations and service management, including an appreciation of ITIL and DevOps