Customer Supply Manager

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Job title: Customer Supply Manager

Job type: 6 month contract + extensions

Location: Maidenhead, Berkshire

Salary: 140 - 150/day

Overview:

- This role is responsible for delivering excellent "supplier to depot" customer service via

collaborative working with key customers on ordering, availability and event planning

- The role is also responsible for managing projects and initiatives that will reduce running costs

and improve profitability

Principal Role Responsibilities:

- Ensure service level targets are consistently met or exceeded

- Provide weekly updates on service level to the business

- Build collaborative event forecasting process with retailer

- Eliminate out of stocks due to NPD, Seasonal and Promotional forecasting errors

- Minimise customer returns through ensuring robust customer data and working with the customer

to correct any ordering errors

- Be an expert in retailer intranet sites, utilizing data to maximize inbound service levels / on-shelf

availability and thereby Net Trade Sales

- Ensure customers forecasts are aligned and stock is being ordered by customer to maximise

in-store availability

- Lead the stock management policy for allocations to retailer in short stock situations

- Understand and communicate out of stock risks to retailer

- Identify and lead initiatives and implement improvements in service level processes with

Customers

- Ensure strong relationships are built and maintained with internal & external customers

- Drive improvements in forecast accuracy and event planning

Key Competencies:

Results and Performance Driven

- Holds self accountable for compliant & flawless execution

- Uses appropriate measures to identify success

- Takes personal responsibility for decisions and delivering results

- Takes action to build customer value

- Eagerly accepts stretch goals

- Challenges others to make the customer central to all thinking

Strategic Thinking

- Makes complex issues easy for others to understand

- Effectively manages and adapts to change

Sense of Urgency

- Quickly assimilates information

- Persists in face of obstacles or challenges

- Creates a sense of urgency for direct reports and team members to meet objectives

Collaboration & Teaming

- Build strong, productive relationships

- Demonstrates ability to work with teams and individuals

- Assert personal ideas and opinions using persuasion to influence others

Experience/Knowledge:

Essential:

- Degree educated or equivalent (preferably a 2.1)

- Excellent communication skills (ability to communicate across all levels of the business both

internally and with external customers)

- Strong numerical reasoning skills

- Track record of strong customer focus

- Capable of managing highly stressful situations

Preferred:

- FMCG Logistics experience

- Experience of working in a customer facing supply chain role

- Knowledge of S&OP process

- Negotiation Skills - experience of having to negotiate across multiple stakeholders

- Experience of SAP & BW

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business.

Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.