2nd Line Support Engineer

This job has now expired please search on the home page to find live IT Jobs.

A fantastic opportunity has arisen for an ambitious 2nd Line Support Engineer to join a fast growing company who specialise in Managed IT & Telecom Solutions. You will be working in a fast paced environment as part of a thriving team providing support both on site and remotely to large blue chip companies throughout the Glasgow region.

The role:

* Provide assistance to 1st Line Support Engineer.

* Provide pre-sale support and advise to customers.

* Implement customer projects, new installations, upgrades and system changes.

Required skills:

* Clients: Windows XP, Windows 7, Windows 8

* Servers: SBS 2003, 2008, 2011 Windows server 2003, 2008, 2012

* Active Directory, DNS, DHCP, DFS

* PKI

* Microsoft Exchange 2003, 2007, 2010, 2013 support and administration

* SQL

* Hyper V

* Antivirus solutions, virus and malware removal

* Backup solutions including Symantec backup exec, Microsoft * DPM

* Good knowledge of general desktop/office applications

* WSUS

* WDS

* Firewall setup and configuration, ISA, TMG, Sonicwall, Cisco

* Good all round network skills, design, configuration and support of LAN,WAN and WLAN infrastructures

* Configuration and support of Site to Site VPNs

* Server hardware build and repair

Desired skills:

* VMware

* Lync server 2010 and 2013

* Windows to Go

* Sharepoint

The successful candidate must have a full clean driving license, be a team player and have an interest in progressing their career within the Managed IT & Telecom sector and have excellent customer service skills as the role mainly involves speaking to clients and updating the system log, communicating information both internally and externally. In return you will receive a competitive salary, support and a long term development plan within the company.