Systems Implementer / Trainer -POS Systems, Retail - Edinburgh

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Spring technology is recruiting for a Systems implementer/ Trainer to cover all aspects related to site installations and training, including site surveying, commissioning of site systems, design and delivery of structured training courses and site go-live support, in a well organised, structured and professional manner.

It is essential that you have a driver's license and a means of transportation for this role. This role is 4 days per week and some travel will be required.

MAIN DUTIES AND RESPONSIBILITIES

*To liaise with my client's personnel and customers regarding site surveys, installations, training and support requirements, and evaluate services provided

*To create customer specific implementation and structured training plans, undertaking 'Training Needs Analysis' where applicable

*Ensuring installations are carried out efficiently and effectively

*To conduct site surveys, hot staging, installations, delivery of professional structured training courses and go-live support as and when required, adhering to established working procedures

*To install and configure Aztec, and ZBS software according to specific scenarios

*To ensure knowledge base of my client's products, new releases and technical knowledge (to include SQL) is kept up to date, continuously broadened and can be applied and transferred to daily operations

*Knowledge of Aztec data setup required to assist customers in setting up their system

*Ability to advise customers and troubleshoot, through understanding installation processes for Aztec modules (in a modular upgrade), network topology, IP addressing, sub-netting and network communications

*To provide a professional flexible approach to implementation, training and go-live support throughout the UK, by providing appropriate day and evening cover either on-site or at my client's premises to support and meet customer expectations

*To ensure all working procedures are kept up to date and documented

*To build and maintain strong working relationships with all my client's departments, customers and third party associates

*To take ownership of own personal development and champion individual assigned projects where applicable, seeking continuous improvement.

SKILLS, KNOWLEDGE & EXPERIENCE

Essential

*Experience in the hospitality or retail industry as a systems implementer, trainer, Helpcentre analyst, engineer /senior engineer or similar.

*Exposure to PCs: experience of installing and navigating Windows operating systems

*Knowledge of networks: understanding of IP Addresses, linking PC and tills to network and troubleshooting.

*A clean current driving license.

*Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.

*Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.

*Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.

*Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.

*Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.

*Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

A clean drivers license and means of transportation is essential for this role.

Desirable

*IT-related qualification.

*Knowledge of POS Systems.

*Knowledge of SQL.

CONTEXT

The nature of this role will require flexibility in working hours, covering day and evening shifts. Overnight stays and extensive travel will be required where appropriate and occasional weekend work may be required.

Please reply with your rate and latest CV for more details.

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.