SAP CRM ARCHITECT

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My client an end user in the Midlands wants you to be their SAP CRM Solution Architect, you will be responsible for the delivery of key CRM processes during their SAP implementation, you'll work closely with the SAP Development and Deployment teams to share knowledge and expertise.

You will define the ongoing national CRM strategy, creating a roadmap for the UK based on SAP CRM technology, you'll ensure continual improvement of capability, with the introduction of world class CRM processes, technology and skills.

As a member of the Global CRM leadership team,you will have line management responsibility and provide guidance to peers

Key Duties and Responsibilities:

* SAP CRM analyst to be responsible for delivering initiatives within the CRM functional area

* Working with Business Units to establish business requirements.

* Conducting requirement gathering workshops with Business Unit personnel to agree process design.

* Compiling professional scoping documents for the relevant initiatives.

* Developing feasible implementation plans by resource type.

* Design and deliver value-added systems initiatives to drive business value.

* Coordinate with the various resources to ensure a timely implementation.

* Delivering progress report to the business unit and IT management teams.

* Gain an understanding of the operation and functionality of the SAP/CRM Core Model.

* Compliance with documentation standards.

* Implement projects and assist with support calls as and when required.

* Provide SAP CRM expert knowledge across all relevant CRM functional areas to respond to business requirements.

* Develop relationships with Business Unit management and Key Users to drive the effectiveness of the SAP solution.

Key Requirements:

* At least three year's SAP CRM implementation / configuration experience.

* Ideally SAP Certified in CRM modules on Version 7.0.

* Basic ABAP coding knowledge, while not essential would be an advantage.

* Proven track record of successful projects delivery in the SAP CRM

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