Call Centre Systems Developer
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We are looking for a hands-on, goal-orientated, team focused individual with a passion for improving and automating operational processes. The primary responsibility of this role is to implement process improving call centre technology. Development skills / knowledge essential.
Personal Attributes:
'¢ Ability to analyse complex problems and provide fast effective solutions
'¢ Ability to think outside the box
'¢ Must be flexible and able to work to deadlines
'¢ Demonstrates an ability to clearly communicate ideas and concepts verbally
'¢ Methodical, orderly and systematic approach to work
Technical Skills:
'¢ Experience with Call Centre technology (CRM, Dialers etc)
'¢ Ability to write and develop features
'¢ Experience of Object Oriented Design and database queries
'¢ Knowledge of programming languages and databases
'¢ Experience of operational process design
Main Duties and Responsibilities:
'¢ Defines the technical architecture and design for implementation
'¢ Designs application functionality and data structures
'¢ Provides technical support and technical quality control throughout all stages of the project
'¢ Provides technical application programming
'¢ Provides functional technical expertise of development tools and implementation methodology
'¢ Design and development of user interface functionality and the implementation of workflow rules
'¢ Conducts application testing for performance and reliability
'¢ Ability to audit process areas to recommend possible process improvements
'¢ Business analysis and design
'¢ User acceptance testing of developed systems
It's an excellent opportunity to work in a corporate environment with excellent career prospects and an enviable benefits package.
To apply, please contact Daria Czaplinska at Enigma People Solutions on [Telephone number removed] or Click here to contact this recruiter . A full job description will be made available to all applicants.
All applications will receive response.