Call Centre Systems Developer


Premium Job From Enigma People Solutions Ltd

Recruiter

Enigma People Solutions Ltd

Listed on

26th August 2014

Location

Glasgow

Salary/Rate

£32000 - £36000

Type

Permanent

Start Date

26.08.2014

This job has now expired please search on the home page to find live IT Jobs.

We are looking for a hands-on, goal-orientated, team focused individual with a passion for improving and automating operational processes. The primary responsibility of this role is to implement process improving call centre technology. Development skills / knowledge essential.

Personal Attributes:

'¢ Ability to analyse complex problems and provide fast effective solutions

'¢ Ability to think outside the box

'¢ Must be flexible and able to work to deadlines

'¢ Demonstrates an ability to clearly communicate ideas and concepts verbally

'¢ Methodical, orderly and systematic approach to work

Technical Skills:

'¢ Experience with Call Centre technology (CRM, Dialers etc)

'¢ Ability to write and develop features

'¢ Experience of Object Oriented Design and database queries

'¢ Knowledge of programming languages and databases

'¢ Experience of operational process design

Main Duties and Responsibilities:

'¢ Defines the technical architecture and design for implementation

'¢ Designs application functionality and data structures

'¢ Provides technical support and technical quality control throughout all stages of the project

'¢ Provides technical application programming

'¢ Provides functional technical expertise of development tools and implementation methodology

'¢ Design and development of user interface functionality and the implementation of workflow rules

'¢ Conducts application testing for performance and reliability

'¢ Ability to audit process areas to recommend possible process improvements

'¢ Business analysis and design

'¢ User acceptance testing of developed systems

It's an excellent opportunity to work in a corporate environment with excellent career prospects and an enviable benefits package.

To apply, please contact Daria Czaplinska at Enigma People Solutions on [Telephone number removed] or Click here to contact this recruiter . A full job description will be made available to all applicants.

All applications will receive response.

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