Desktop Services- Lead Technician


Premium Job From Lloyds Banking Group

Recruiter

Lloyds Banking Group

Listed on

16th September 2014

Location

Edinburgh

Salary/Rate

Negotiable

Salary Notes

Negotiable

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back. Above all, we are putting customers first.

Desktop Services - Lead Technician

Location: Edinburgh

Service Delivery Insurance Team requires a competent, enthusiastic Lead Technical Specialist with extensive knowledge of Windows Technologies in server and client, to work as part of a team for delivering IT services across the Desktop Services teams. You will be expected to participate in a standby rota to provide 24 x 7 technical support. This may involve work at weekends and out of business hours.

As a Lead Technician you will provide a technical focal point for the team, including, technical escalation, coaching and guidance on technology and process, liaison with Technical Architects and Designers, and technical assessment / impact of risk. As a Lead Subject Matter Expert, you will be working alongside Partners and colleagues to deliver high quality projects and Business as usual activities.

Accountabilities:

You will be responsible for leading and coordinating complex projects developed and delivered to agreed objectives and quality standards by providing technical leadership of virtual teams of up to 5 technical colleagues.

Installation and maintenance of the established products and services according to Group standards and policies, and to agreed service level requirements.

Implement standard monitoring processes for the technical infrastructure to support IT and business objectives.

Undertake the implementation and documentation of technical projects and 'run the bank' activities with minimum supervision.

Provide advice and guidance when working with less experienced colleagues on any area related to own technical expertise.

Provision of technical support for systems and processes by applying specific technical expertise particularly in more complex environment.

Implement action plans for the resolution of specific risk items as identified in the Risk register.

Participate in technical evaluations and make recommendations on specific items of systems software, infrastructure, and/or hardware as required.

Key Capabilities/ Knowledge:

* Extensive technical knowledge of distributed Wintel and knowledge of related technologies.

* Detailed knowledge of the technical / operational processes used to deploy, support and maintain distributed infrastructure and/or business application services.

* Ability to implement the necessary Group Standards and Policies to products at the point of delivery and throughout the product lifecycle.

* Capability to identify technical risks and articulate the associated IT costs and business impacts.

* Demonstrable diagnostic and analysis skills and an ability to analyse technical information from multiple sources, allowing the provision of effective solutions.

* Ability to drive technical delivery within a virtual team across diverse geographical locations.

* Strong Quality / Service Focus and demonstrable experience in established client / server solutions

* Ability to work both on individual initiative and as part of a team, providing guidance and advice to less experienced colleagues where necessary.

* Good communication skills with the ability to select the most appropriate communication method to suit the situation.

* Identify service improvements to deliver tangible benefits in the areas of cost, efficiency and risk.

Key Skills, Knowledge Areas & Personal Attributes

* Knowledge and experience of Windows Client Technologies (Windows7 & XP)

* Knowledge and experience of Windows severs technologies 2003/2008/201, Active Directory, Clustering and overall server technologies

* Experience with Wintel at an advanced level is required including good understanding of DNS, DHCP, Backup technologies and associated tools

* Advanced diagnostic and analysis skills and an ability to analyse technical information from multiple sources, allowing the provision of highly effective solutions for improving customer experience.

* Extensive experience in building and maintaining client servers including involvement in resolution of incidents and problems and service recovery activities

* Strong technical experience at 2nd and 3rd line support gained in a large environment

* Previous track record dealing with internal and external customers

* Good understanding of Networking technologies

* The ideal candidate will have strong communication skills and the ability to respond positively in complex environment and act as an Subject Matter Expert for in depth resolutions

* Effective planning and organisation and ability to lead and deliver initiatives for projects and BAU activities

* Proactive involvement in remediation of risks and service improvement initiatives

* Experience in coaching and mentoring is essential

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