2nd line Support

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My client is a leading market company based in Central London. They are currently recruiting for a strong 2nd Line Support Engineer with demonstrable commercial experience. The client would like to interview immediately; therefore please send CVs as soon as possible.

Role Responsibilities / Requirements

·Mainly working as a part of the London Region Operations Team of 5. Users total around 500 in two main sites in Central London

* Assisting as necessary with IT/Communications elements of forthcoming major office move within the main London Offices

* Assist with issue of new PCs, building with Microsoft SCCM and customizing with user settings

* Troubleshooting and solution finding general networked PC hardware and application issues, installation, upgrades, data storage and security

* Microsoft O/S and Office Application support

* Also supporting MFDs (Ricoh)/Printers (HP)/ Scanners / Digital Cameras / Inventory

* Basic support of a Cisco VoIP phone system as well as mobile phones and Blackberry/Smart Phone devices

* Face-to face contact with users is expected but there will be some use of telephone and remote control tools