Support Desk Analyst

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Our client is looking for an experienced Support Desk Analyst to join their team in Glasgow for an initial 3 month contract.

Essential Requirements:

* Incident, Problem and Change analysis experience

* ITIL Certified

* Good communication skills

* Administrative skills

* Ability to work independently and within a team

* Strong Support experience

Job Description: Key responsibilities of the role will include; Incident/Request monitoring via QC, Recording all Incident/Requests in QC, classify and prioritise Incident/Requests received in QC, refer KEDB and provide the fix, own and coordinate the incidents/request with support groups, create and maintain communication with user, environment coordinator and owner and updating KEDB.

Suitable candidates should submit their CV within the first instance