Network Engineer

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Our client is looking for an experienced Network Engineer to join their team in Erskine on an initial 12 month contract. The ideal candidate will hold a valid SC clearance.

Day to Day Responsibilities

* Working within a service management framework to manage the network services component.

* Expected to take ownership of network related faults/tickets, assist other technology teams to troubleshoot issues and document any resolution.

* Reporting to network technical lead, then network service line leader and interface with service delivery manager to ensure the appropriate focus is in place to deliver the service. There will be some requirement to design and implement change to the solution that the role supports.

* Proactive network management

* Identify and promote technical best practices

* Represent networks in change board and be a stakeholder in

* Network Monitoring (Whatsupgold, NNMv9/iMC, etc)

* Incident Management, escalation and be the primary point of contact for LAN/WAN issues

* Implementing approved changes in line with best practices

* Maintaining agreed quality assurance and upkeep of all relevant documentation

Essential Skills

Good interpersonal skills

* Ability to communicate with a wide cross section of users and adjust engagement style to suit the circumstances

* Strong team player, capable of working as part of a virtual and logical team and independently as circumstances dictate

* Demonstrable working knowledge and understanding of the range of Service Operations and Service Management processes

* Customer/Vendor Management, escalation management, customer relationship-building

* In-depth understanding of technology in direct responsibility

* General understanding of related technologies

* Strong MS Office skills e.g. Excel, Word and Project

* Sound decision-making skills

* Previous Customer Service experience

* Must be a Service and Customer orientated team player. Flexible and self-motivated with the ability to work under pressure in a diverse organization

* Must possess the ability to prioritize and perform multiple tasks

* Good motivational skills

* Strong LAN/WAN technical skills across multiple site network

* Strong technical documentation and communication skills

* Good understanding of IT security

* Strong working knowledge of Cisco IOS and/or Comware on router and switch platforms

* Good administration experience on multi-vendor firewalls (Juniper, McAfee and Checkpoint)

* Strong network troubleshooting

* Good Network security (incl cryptography)

* A willingness to work in a team to meet tight deadlines

* Dynamic working attitude

* Strong problem solving skills