Head of Digital Delivery

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My client based in Glasgow are currently recruiting for a Head of Digital Delivery (CIO, CTO, CDO, Digital, Delivery, Transformation, Development). The ideal candidate (CIO, CTO, CDO, Digital, Delivery, Transformation, Development) will have proven experience delivering Digital operations and transformation and this level and also posses the following skills:

As part of the Senior Management Team you will Identify and contribute to the setting of the ICT Strategy within the business focusing on the Digital outcomes and objectives for the transformation to become a digital, customer focused centre of excellence.

- Lead & Implement and continuously improve Digital Delivery systems.

- Identify and develop staff within ICT on digital technology systems and implement a performance management system to continuously improve staff knowledge and skills in the digital and technology systems.

- Lead & Continuously improve the customer experience through co-ordinated User Experience Testing through Digital Delivery.

- Manage the relationship, spend and deliverables with Digital Delivery suppliers within the Transformation programme.

- Improve the Agile capabilities of staff within the teams and ensure that a core team is established that can undertake continuous improvements on the project.

As the Head of Digital Delivery you will also be responsible for leading on the outputs of the Digital Delivery agenda and ensure it is a measurable business improvements against goals, such as:

. Reduced Call Volumes

. Improved published performance measures

. Increase customer satisfaction

. Accountable for the reporting of progress on Digital Delivery

. Management of Issues, Risks, Assumptions and Dependencies of the Digital Delivery programme and the core responsibilities to achieve this within the Transformation Programme and regular change delivery

Support the CTO in understanding the digital marketplace, including best practice, costs, suppliers, methodologies and skills to both internal and external stakeholders

Improve the automation of key disciplines including:

. Testing

. Releasing

. Environment Provisioning

. Data analytics

If you feel you have the skills and relevant level of experience required then PLEASE APPLY NOW for an interview and start date before Christmas!!

Regards,

Kevin King

Senior Appointment Specialist

0117 9308626

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