2nd Line Support Desktop Engineer - Technical Analyst

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2nd Line Support Desktop Engineer required in Aberdeen, Scotland.

SALARY: Competitive + Benefits

JOB OVERVIEW

We have an excellent opportunity for an experienced 2nd Line Support Desktop Engineer that has previous commercial IT experience.

Working as the 2nd Line Support Desktop Engineer, you will manage hardware and software desktop issues within an enterprise environment. This will also involve building, configuring and upgrading PCs’ and Laptops’, troubleshooting, and providing remote and onsite support when required.

If this sounds like your ideal position and you would like to join the team as a 2nd Line Support Desktop Engineer, please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

                                                                                                                                   Provision of desktop support in an enterprise environment

                                                                                                                                   Building, configuring, upgrading and imaging desktops and laptops

                                                                                                                                   Supporting remote users

                                                                                                                                   Knowledge of Microsoft Office products

                                                                                                                                   Working with call logging tools to track and maintain call status

                                                                                                                                   Troubleshooting and maintenance of desktops, laptops and printers

                                                                                                                                   Operating Systems; Microsoft Windows 7 and/or Linux would be advantageous

                                                                                                                                   Installing and configuring software

                                                                                                                                   Administration of Microsoft Active Directory accounts and groups

                                                                                                                                   Good knowledge of relevant IT industry standards and trends

                                                                                                                                   IT equipment moves and setup

                                                                                                                                   Asset and license tracking

                                                                                                                                   Solid understanding of networking concepts and services such as DNS and DHCP in a TCP/IP environment

IDEAL CANDIDATES

                                                                                                                                   Previous experience in Operating System and hardware refresh programmes, in particular Microsoft Windows 7 and Office 2010 would be of interest, although not essential

                                                                                                                                   It would be beneficial for candidates to possess ITIL Foundation and/or have experience of working within an environment which has adopted ITIL methodology, in particular incident and problem management

                                                                                                                                   Whilst not essential, possessing CompTIA A+; Microsoft Certified Professional (MCP), Technology Specialist (MCTS) or Desktop Support Technician (MCDST) or any other relevant technical certifications would be advantageous

                                                                                                                                   Candidates must have the confidence to deal with clients, users and management, and have good written and verbal English communication skills.

                                                                                                                                   Candidates must have previous experience working in a similar role

Please Note: We can only consider candidates who are legally entitled to work in the UK at the time of application

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

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