Business Systems Analyst / Technical BSA


Premium Job From BluetownOnline Ltd

Recruiter

BluetownOnline Ltd

Listed on

26th February 2015

Location

Teddington

Salary/Rate

£25000 - £30000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Job Title: Business Systems Analyst (BSA)Location: Teddington, TW11Salary: Competitive The company is the global leader in creating customer connections that build brand and business equity. A new breed of agency for a consumer-empowered world, their unique approach harnesses the power of rich data, world-leading technologies, engaging creativity and transformative ideas to ignite connections between brands and customers, delivering dramatic results. Recognised by Ad Age as the # 1 World Largest CRM/Direct Marketing Network,  # 1 U.S. Agency from All Disciplines, and # 3 Largest U.S. Digital-Agency Network, we employ over 5000 associates in 60 offices worldwide. Epsilon is an Alliance Data company.Purpose of the job: The Business System Analyst will support a global loyalty and marketing platform and work directly with client business teams for ongoing management of these country level programs. This will require mastering the workflows associated with supporting web content releases, promotional offers as well as providing issue/problem support. The Business System Analyst will work closely with the Account Manager and will be working with a number of clients, who are recognized leaders internationally.You will take responsibility for managing the operations on these accounts, ensuring a proactive approach is taken to meeting clients' needs at all times. This position is responsible for ensuring that program deliverables and objectives are executed on-time, accurately, with the highest quality and are monitored on an ongoing base. Key Responsibilities:

Managing client accounts from a marketing campaign/production standpoint. To include: campaign set-up, testing, deployment, automated solutions, reporting and QAParticipate in and/or own small scale advanced implementation projects.  To include: project scope, spec doc creation, builds, UAT, QA, and program launchOversee Campaign Process, Marketing strategy, Business planning and campaign marketing and build processes for Full and Self Service CustomersInitial escalation contact for both Client and internal teams contributing to Multi Channel Marketing.Ensure overall Client satisfaction through timely and accurate multi-channel campaign deployment and project completionParticipate in the quality assurance process to ensure final product meets Client's expectationsClient training to include: Client process, product enhancements, ticketing system, support escalation procedures, etc.Maintain Marketing and Campaign Process documentationProvide weekly/daily account updates to Account team and/or ClientProvide back-up production support during Vendor outage, including campaign build, execution and QAWorking knowledge of Client's business, goals/objectives, campaigns and how they use Multi channel Marketing productsTrack Non-deployment activity and providing a monthly report to Campaign Management Specialist and Epsilon Team LeadParticipate in cross-functional teams to develop new proceduresUpdate/create Knowledge Base articles and Client case studies as necessaryActively participate in new-hire and existing team training programs

Required skills and knowledge and experience:

Experience in industry leading best-of-breed Marketing Management or Digital-Omnichannel software - Sitecore, Adobe Campaign, IBM Campaign etcKnowledge of or direct database experience (Oracle, MS SQL or similar)Knowledge of or direct experience in reporting or BI tool (SSRS, Business Objects, Cognos or similar)Degree in a business, marketing or technical disciplineWorking experience in campaigning, email platforms, database reporting/design or marketing oriented CRMs (practical work experience in digital technology can be substituted for college education)Basic HTML codingAbility to react to change productivelyProficiency in MS Office and ExcelUnderstanding of database structuresFamiliarity and participation in the SDLCExtended workday hours may be required to complete deliverables

To apply for this role please select the APPLY button to submit your CV and cover letter.Candidates with the experience of; Technical Business Systems Analyst, Technical BSA,Technical Business Analyst, System Technician, Systems Engineer, Solutions Technician, Solutions Engineer, HTML, PHP, CSS, Ruby, Python, Java, SQL, Network Architect, Network Technician, Software Architect, Systems Developer will be considered for this role.

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