Service Desk Analyst - Windows / Citrix / Exchange / BSc

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Service Desk Analyst - 1st and 2nd Line Support / Telephony / Exchange / Citrix / Windows XP (7&8) / Office / Mobile

FANTASTIC OPPORTUNITY TO JOIN OUR LEADING ECOMMERCE COMPANY BASED IN THE HEART OF GLASGOW CITY CENTRE!

* Graduates with commercial experience or those currently at a junior level with IT Qualifications considered

* Central location, easily commutable

* 1st and 2nd Line Support / Telephony / Exchange / Citrix / Windows XP (7&8) / Office / Mobile

* Attractive salary

* Must have customer service experience and work well within a team

* To apply please call 0113 887 8355 or email [email protected]

We are looking to recruit a confident and passionate candidate to join our service desk within our thriving ecommerce company. Following our company's success, we are seeking an individual to provide 1st and 2nd Line Telephony / Desk-Side Support to internal and external customers. In addition to this you should have experience in Exchange / Citrix / Windows XP (7&8) / Office as well as excellent communication skills. The position provides exposure to a broad range of IT related projects and activities.

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WHO ARE WE?

As one of the leading nationwide ecommerce companies within our sector, we aim to deliver outstanding support to both internal and external customers. The ideal candidate will have excellent written and oral communication skills and exposure to; 1st and 2nd Line Support, Telephony, Exchange, Citrix, Windows XP (7&8), Office and Mobile. They should also have experience in troubleshooting and Active Directory.

WHAT WILL YOU BE DOING?

This role would ideally suit a recent graduate with commercial experience or someone who has worked within a junior support role with relevant IT Qualifications. The role involves 1st and 2nd line technical support for 500+ local and remote workstations both internally and externally. You will be required to manage and maintain a number of IT related duties so experience in Telephony / Exchange / Citrix / Windows XP (7&8) / Office / Mobile previously is desired. Apply today to be considered for our expanding team in Glasgow City Centre!

WHAT YOU NEED TO HAVE…

* Degree or relevant IT qualifications

* Knowledge of Exchange / Citrix / Windows XP (7&8) / Office / Mobile

* Strong written and oral communication skills

* Experience in troubleshooting and Active Directory

* Flexible and a Team Player

* Full clean driving licence

TO BE CONSIDERED…

Please either apply by clicking online or emailing me directly to [email protected]. For further information please call me on 0113 887 8355 / 07881 244 215. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @Hollability or connect with me on LinkedIn, just search Holly Hughes in Google! I look forward to hearing from you.

KEY SKILLS:

1st and 2nd Line Support / Telephony / Exchange / Citrix / Windows XP (7&8) / Office / Mobile