SAP Services Delivery Manager - SAP Solutions Provider

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SAP Services Delivery Manager - SAP Solutions Provider

Glasgow + some remote working

Up to £60,000 p.a. + bonus and benefits

// About Us

We are one of the UK’s full-service providers for information technology solutions in the Applications, Analytics, Cloud and Services environment.

We offer a full-scope of services across a range of technologies into a wide range of industries including: Manufacturing, Automotive, Healthcare and Life Sciences, Chemicals, Wholesale and Distribution, Insurance, Education, Finance and Legal, working with businesses that range in size from SME’s to large Corporations. These services include implementation and business consultancy, system integration, licensing, outsourcing and education, help desk support and hosting. Our main focus is service and we aim to ensure our customers are fully satisfied with the products and services we provide. In order to achieve this aim we rely on the commitment and effectiveness of our employees

// The SAP Services Delivery Manager Role

The Service Delivery Manager will be responsible for coordinating a team of on-site and remote consultants to deliver with excellence for one or more of our Strategic Support customers. In this capacity, the Service Delivery Manager is responsible for managing the day-to-day support team involved with the customer. The Service Delivery Manager will work directly with customers on insuring the quality delivery of Managed Services offering, including managing priorities, reporting performance metrics (SLAs / KPIs), billing, coordinating project and support budgets, resolving any conflicts, and communicating upcoming demand outside of the direct account team. The Service Delivery Manager is directly responsible for overall customer satisfaction and delivery of the work product to the client as well as providing feedback to consultants and managing the workload across the on-site and remote team.

The Service Delivery Manager will collaborate and support the Account Managers or Sales to execute delivery activities necessary to achieve strategic account plans and goals.

// SAP Services Delivery Manager Requirements

> 7 years+ relevant experience

> People management skills

> Excellent client facing skills

> Multiple industry experience

> Willingness to travel

> Can work in a team and alone

> Self starter

> Handle pressure / difficult clients

> Has Gravitas

> Can interact at senior stake holder level

> Excellent command of the English language - written and oral

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The SAP Services Delivery Manager role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.