Head of Complaints- Banking

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Head of Complaints- Banking- London

Head of Complaints required with Commercial Banking experience for one of the leading Retail Bank based in London to come on board and assist them with a Customer Complaints Project.

This will initially be a 3 Month Rolling Contract. The role is offering up to £650pd for the right candidate and you will be based in the City of London.

Key Responsibility

* Leading Team

* Developing End to End Process

* Programme to BAU function

To be considered for this role you must have the following:

ESSENTIAL EXPERIENCE

* An Experienced Head of Customer Complaints

* Experience in handling customer complaints

* Knowledge of financial products

* Strong leadership skills

* Good documentation skills

* Experience with external regulators and partners

* Team Management experience

* Strong Stakeholder Management Skills

* Must have Commercial Banking background

MUST HAVE

* Customer Complaints background

* Strong commercial banking background- familiar with banking products

* Extensive Stakeholder management skills

Rates £650pd

Location- London

This Head of Complaints role is urgent and my client will be reviewing CV's this week to begin the interviewing process soon. If you fit the criteria above and would like to know more information please Hafizur on 020 7398 3600 and email me a copy of your updated CV, and I will be in contact to discuss the role further.