Communications / NOC Analyst / Network Operations Analyst

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Job Title:  NOC AnalystSalary:  CompetitiveBased:  AberdeenStart Date: ASAPClosing Date: 5^th May 2015Job Role: Our Client provides the oil and gas industry with managed communications and other network-based services, delivering the industry's highest level of performance, technical support and customer service.They currently have a requirement for a NOC Network Analyst to ensure the continued Integrity, Stability and Security of the customer network. The NOC Analyst will also be the primary interface with various engineering groups, and to facilitate fluid transfer of information for both implementations and service restoration.Key Skills & Responsibilities:

Ensure maximum possible service availability and performance of the Company's network.Perform active first and second level troubleshooting of all supported systems for the NOC.Full knowledge of all RF equipment, network equipment, telephony equipment, T-1/E-1 carrier systems, TCP/IP and VoIP.Assist with proactively monitoring the network using existing NMS systems to address unreported outages.Maintain updates of assigned trouble tickets on active problems or requests.Manage incident resolution within the shift, reassigning tickets or calls to other technicians as appropriate.Ensure escalation and notification procedures and processes are followed via the Company's standards.Exercise judgment within defined procedures to achieve timely resolution while maintaining customer satisfactionProvide direction and guidance to customers and technicians during the trouble-shooting process including but not limited to, remote site equipment problems and issues, installation, testing, verification of satellite link performance, RF communication systems.Ensure clear and concise documentation of work and processes performed in the trouble ticket.Assist in the Change Management process to insure proper notification of all customers impacting changes are communicated per NOC policy.

Key Skills & Requirements:

B.S. Degree or equivalent in Computer Science, Engineering or related sciences.Vendor/Industry Certifications: Cisco - CCNA or 3+ years of demonstrated networking experience, (CCENT or 3+ years will be acceptable if candidate has at least 3 years in VSAT experience).At least 3 years in a technical role supporting satellite communications systems (VSAT)Experience working with/for the oil and gas industry.Ability to effectively direct personnel in an emergency situationAbility to read, write and comprehend complex instructions and detailed correspondence.Ability to solve problems using resourcefulness and solid judgment skills.Strong knowledge with Cisco network equipment (routers, switches)Strong knowledge in service provider technologies (MPLS, QoS, Netflow etc.).Strong knowledge on TCP/IP, Routing (OSPF, BGP, RIP).Strong knowledge of various satellite communications technology and equipment (iDirect, Comtech, SeaTel).

Please click the APPLY button to send your CV and Cover Letter for this role.Candidates with the experience or relevant job titles of; NOC Analyst, Communications Analyst, Network Analyst, CCNA, CCENT, VSAT will also be considered for this role.