IT Systems Engineer

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An IT Systems Engineer is required to join a progressive and successful Technology Services company. They make it their business to provide an outstanding, innovative service where customer service, integrity and respect are their key values. The company delivers a variety of outsourced, managed and project services across a wide range of clients in the SMB/SME marketplace as well as some public sector and third sector organisations.

They are looking for a highly motivated, experienced IT person to join them on a permanent basis, someone who wants to be part of a growing, dynamic team of people that work hard to achieve the best result for their clients. The company is employee owned and as such you will reap the rewards of the commitment and contribution you will bring to the team.

You must be well presented, able to communicate effectively (both face-to-face, over the phone and in written English), have sound time management skills, be a committed and flexible team player and relish success. You should be able to build rapport with clients and convey technical work in "plain English" rather than geek-speak.

It is also essential that you have an analytical mind, are able to troubleshoot effectively and with tenacity but also appreciate when a support ticket needs to be escalated or addressed from a different angle.

You will report to the Service Delivery Manager and your day-to-day responsibilities will include:

- Timely completion/escalation of support tickets both remotely and on-site.

- Taking part in project work and deployments.

- Documenting your steps when completing support tickets or projects.

- Proactive improvements by recognising opportunities for solutions or process automation for the mutual benefit of clients, your colleagues and the company.

Essential Skills:

- You should be an experienced level 1 or level 2 engineer, ideally with proven experience supporting multi-customer SMBs/SMEs in a similar environment, preferably with an MSP background.

- Exchange

- Windows Server

- Active Directory

- A firm grounding in network infrastructure, topology and best practices

- Firewall and router configuration

- You should have your own vehicle with a full UK driving licence.

The company is looking for people who can subscribe to their employee ownership culture and long term view of success for the business. Energetic, enthusiastic and motivated self-learners will fit right in.

In return, they will provide a competitive salary plus benefits, 29 days annual leave, the opportunity to become an employee owner and be part of a supportive, friendly work environment with the opportunities to allow your skills to flourish and experience to broaden. Benefits include employee Share Incentive Plans, bonus/dividends, employee Health Plan and Death in Service scheme.

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