Senior Digital Implementation Manager/Migration Lead

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Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back. Above all, we are putting customers first.

An exciting management opportunity to lead, shape and implement change for the UK market leader in the fast-growing world of Digital Banking; playing an essential role in developing three of the UK's leading financial services brands Lloyds Bank, Halifax and Bank of Scotland.

This role offers the opportunity to gain a breadth of knowledge and experience in the world of Digital Banking and the chance to develop key skills by managing the delivery of key releases across various Channels including Internet Banking, Mobile and Tablet Apps and Public Sites in both Retail and Commercial Banking.

Lloyds Banking Group has a vision to be the best bank for customers and is continually growing and investing in innovative and ambitious employees who are dedicated to being a part of that vision. The Digital Transformation Programme is one of the largest Programmes in the Bank and a key vehicle for the Bank to accomplish its vision and become a pioneer in the way Digital technologies service our customers across Channels. Within the Programme, the Implementation team are the gatekeepers for delivering new functionality to our customers. The bank is continually investing into its Online Banking Propositions and the Implementation team manage and co-ordinate the delivery of these propositions, ensuring that they are fit for purpose before delivering them to customers.

The purpose of this key business role is to provide technical and business implementation expertise to multiple project managers in order to safely and effectively deliver high volume/value Digital change into the organisation on a monthly basis. At the heart of the role is the ability to manage multiple projects and plans, assessing risks and communicating with technical and non-technical stakeholders, while protecting customer experience.

Due to the seniority of this role, the candidate will be a team leader for the implementation team and will be expected to take the lead on more complex, high risk changes and manage and support other members of the team that will be supporting the delivery of any change.

Given the fast pace of the Digital Banking environment, there is a vast array of opportunities available for career development and as a senior manager the development of others in the team will also be key to this role. Alongside being the best bank for our customers, Lloyds Banking Group also endeavours to be the best place of work for our employees, therefore good management and communication skills are essential to this role and creating an effective and collaborative working environment for the Implementation team.

The Senior Digital Implementation/Migration Lead will oversee Implementation Managers and Analysts delivering numerous change streams to ensure that all deliverables are produced on time and to an appropriate standard and to manage any escalations from the team. The Senior Implementation Manager will also have direct responsibility for some specific Implementations and Management Actions i.e. reporting and the following:

1. Takes full end to end ownership of the Implementation Deliverables associated with the change including: Schedule of Events, Go/No Go Meeting, and Business and Technical Implementation Plans.

2. Demonstrates the ability to design and implement bespoke Implementation Strategies to support complex/non-standard changes, evidencing the ability to consider the change from all perspectives (Inc service, performance, operational, customer) and achieve buy-in from stakeholders.

3. Has excellent stakeholder management and communication skills, being able to communicate effectively to senior/executive team and business stakeholders

4. Has authority and is able to operate at a senior level and make the right decisions under pressure

5. Demonstrates an ability to identify, assess, manage and mitigate significant risks and issues in order to ensure delivery while protecting customer experience

6. Adheres to all governance processes and ensures that these are followed by the rest of the team

7. Demonstrates a comprehensive understanding of service priorities and service management activities

8. Demonstrates a comprehensive understanding of Operational and Customer impacts and actions which can be taken to mitigate impacts

Key Capabilities, Knowledge Areas and Personal Attributes required:

- Knowledge of Digital Banking

- Excellent interpersonal, communication and stakeholder management skills

- Evidence of managing change in complex environments

- Understanding of complex technical banking platforms

- Experience of working in similar Digital environments

- Clear analytical thinking and communication

- Aptitude for self development and motivation

- Flexibility in approach and work patterns