Technical Lead

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Our client requires an experienced Technical Lead for an initial 6 month contract based in London with sporadic travel to Cambridge and Birmingham.

The ideal candidate must have the following:

The key skills for this role are

General knowledge of Microsoft desktop and server products, operational experience of Vmware

General knowledge of peripherals including desktops, servers, printers, white boards, audio-visual equipment, etc

Good communicator, ability to engage and communicate with end users and technicians

Ability to coordinate activities with third-party IT suppliers

Deliver to tight deadlines

Flexibility to respond to any IT issue

Manage Service Desk Queues and Technicians

Be a "Team Player"

The Technical Lead will be responsible for the day to day running of the client's IT systems in London including:

Routine management and configuration of infrastructure

Management of the two London technicians

Providing support to Birmingham and Cambridge on-site IT assistants

Managing the configuration and repair of all Birmingham and Cambridge devices (on the basis that these are returned to London whenever there is a fault or issue)

Stock control and ordering of consumables for all sites

Managing refresh cycle of devices (PCs etc)

Assisting with service desk calls as and when required, e.g. to cover for one of the technicians when on leave

Ensuring service desk calls are closed down in acceptable time frames

Managing scheduled down time

Managing backup

Assisting with user-set up, permissions, etc

Adding and removing users for the Mitel IP phone systems

Assistance with the specification and procurement for devices for new and refurbished classrooms

Outside of term time, providing technical support and effort to implement new and replacement devices and other infrastructure in classrooms

Working with the Managed WAN service provider to ensure that the WAN is running to specification

Other duties commensurate with the role of the Senior "Business as Usual" Technician in the organisation

Working hours are between 08:00 and 18:30 and the Technical Lead will be expected to work 7.5 hours day within these hours. It may be necessary from time to time to fix the hours (i.e. to mandate a start at 08:00 or a finish at 18:30) depending on work cycles within the client site.

The Technical Lead will be expected to logon to systems remotely from home occasionally (probably no more than two or three times per month), e.g. to reboot servers. A company laptop will be provided but the Technical Lead will be expected to provide broadband connectivity. Time off in lieu will be granted for such activities.

Please submit your CV's below or contact [email protected]

Rullion IT Plus Ltd is acting as an Employment Business in relation to this vacancy.