Project Engineer

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The role is to deliver a first class installation/project service to all of our clients customers, thereby ensuring that own work is carried out to the highest standard in the most time and cost efficient way. Primarily working on multiple Cloud implementation projects from arrival project right through to ‘Go live’

Key Responsibility Areas:

  Scale abilities to operate in a multi-client multi-project environment

  Implement projects in a timely and professional manner under the guidance of the assigned Project Manager, Project Coordinator or Installations Manager.

  Converse with customers via phone or on-site meeting to scope technical elements of project

  Review and manage technical scope of work

  If required, Pre-stage and test offered solution prior to installation

  Pilot, install and commission solutions on customer premises

  Demonstrate consistent administration tasks such as system notes/updates (Protean)

  Provide flexibility to work outside office hours to meet the needs of the project

  Implementation and technical support teams

  Work in teams or alone on-site using a methodical process to complete the project to the highest standard in the most time and cost efficient way

  Demonstrate initiative when presented with issues

  Maintain and develop technical knowledge in line with Product development

Success Measurements

  Projects are successfully managed, delivered on time, within budget and to the customers’ satisfaction in accordance with our client’s processes.

  Responsibility for each project is demonstrated through effective leadership techniques.

  Effective working relationships with clients, Project Managers, Account Managers and all other relevant staff are built and maintained.

  Lessons Learned from projects are recorded and transferred to the business through the appropriate channels

  A ‘can do’ attitude and a willingness to work hard to achieve our client’s company goals are demonstrated.

  Show positive contributions and be an active member of the Projects team whose views are respected and whose direction is followed.

  Timely, correct decisions based on facts are made.

  Customers, senior management, engineers, contractors (third party suppliers) and other project stakeholders are dealt with effectively, ensuring that the best is secured from of them on all projects.

  Failure is effectively dealt with; demonstrating an ability to learn from mistakes.

  Integrity is demonstrated.

  Additional sales opportunities relating to a project are identified and progressed.

Day to Day

  Managing all aspects of Cloud production implementation

  Configuring bespoke taxi management package

  Liasing with 3rd parties for telephony, gprs, sip and telecoms

  General training on bespoke taxi management package

  Logging all tasks on database

  Updating reporting spreadsheets

  Remotely updating cloud servers

  Managing job queues

  Arranging training sessions

  Assigning tasks to other team members

Relevant Experience, Knowledge & Training required to perform the role Essential

  Demonstrable Support & Project based working ethics

  Computer literacy skills (working knowledge of MS Office)

  IT industry background Desirable

  Remote access tools

  Wider networking skills, Routing and Switching knowledge

  Other Vendor experience - Bespoke software, hardware etc.

Competencies

  Excellent telephone manner

  Personal Competencies Professional Competencies

  Good organisational skills Good customer service skills

  Ability to work under pressure Customer focus

  Problem Solving Problem Ownership

  Integrity Inter-personal Competencies Managerial Competencies

  Good communication skills Ability to manage sensitive situations

  Approachable Commercial awareness

  Team player

Please forward your CV in Word format stating your current location and contact details. Please note only applicants that have the right to live and work within the European Union will be considered for this role.

Keywords: Project Engineer, Project, Cloud, Project Stakeholders, Project Engineering, Cloud implementation, Software, Hardware.