Lead Project Managers - Customer Operations, Insurance (RO)

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Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back. Above all, we are putting customers first.

When it comes to helping Britain prosper, helping our customers is where it all begins. That's where you come in.

As a Lead Project Manager in Group Operations Customer Change Management (GOCCM) you will play a vital part in the smooth running of Group Operations. Our change teams deliver any required changes, be it process; procedural; product or system that touch any or all of Customer Operations.

From small product changes and tweaks to processes to huge regulatory and mandatory initiatives, the GOCCM team play an integral part in ensuring that the Group's operational areas can continue to offer an excellent service to our customers.

GOCCM is a geographically diverse team, consisting of currently approx 480 colleagues, including contractors. The team is currently going through some strategic structure changes increasing our headcount, our offering and enhancing the services we provide.

Apart from the Change teams we also have a Telephony and Technical Change Team, a Workflow team who manage changes to PEGA and other heritage workflow systems, a Testing team, a Delivery Design team and a central Change Services support team. So the opportunities for you are exciting and vast.

You will manage and control the delivery of medium to large projects or workstreams within very large projects or programmes, taking responsibility for delivering solutions which address business needs. Managing resources to ensure delivery to agreed business plans within cost, quality and timescale objectives, ensuring that the benefits identified in the business case can be realised.

In return we offer a market leading benefits package which includes bonus related pay scheme, car allowance, private healthcare, contributory pension, competitive holiday and our "flex" benefits scheme.

Join us and you could work for the UK's leading provider of current accounts, savings, personal loans, credit cards and mortgages."

GOCCM supports agile working and would be pleased to consider applications from candidates who have or are seeking flexible working arrangements which enable us to meet our customer's requirements.

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