Business Test Manager - Customer Operations (RO)

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Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back. Above all, we are putting customers first.

We strive daily towards our vision of being the best bank for our customers, and we're well on our way thanks to the efforts of our people and their passion for making a difference.

As a Business Test Manager in our Group Operations you will play a vital part in the smooth running of Group Operations. Our change teams deliver any required changes, be it process; procedural; product or system that touch any or all of Customer Operations. From small product changes and tweaks to processes to huge regulatory and mandatory initiatives, the GOCCM team play an integral part in ensuring that the Group's operational areas can continue to offer an excellent service to our customers.

GOCCM is a geographically diverse team, consisting of currently approx 480 colleagues, including contractors. The team is currently going through some strategic structure changes increasing our headcount, our offering and enhancing the services we provide.

Apart from the Change teams we also have a Telephony and Technical Change Team, a Workflow team who manage changes to PEGA and other heritage workflow systems, a Testing team, a Delivery Design team and a central Change Services support team. So the opportunities within our area for you are exciting and vast.

As a Business Test Manager you'll manage the test scope and delivery for medium to large sized project and/or portfolios or work-streams of a large programme. You'll be responsible for managing a medium-sized test team which may be multi-site. Typical test activities include devising the test strategy, planning, and test status reporting. You'll ensure that delivery is within testing budget, quality and time objectives and you may play a specialist role within the test team, such as Environments management, Test Data Management, Release Management, Operational Planning orChange Request Management.

In return we offer a market leading benefits package which includes bonus related pay scheme, car allowance, private healthcare, contributory pension, competitive holiday and our "flex" benefits scheme.

Customers are at the heart of everything we do. Help us serve them and play your role in making ours the best bank for customers.

GOCCM supports agile working and would be pleased to consider applications from candidates who have or are seeking flexible working arrangements which enable us to meet our customer's requirements.