Desktop Services Senior Technician - Virtual Desktop


Premium Job From Lloyds Banking Group

Recruiter

Lloyds Banking Group

Listed on

17th September 2015

Location

New Hampshire

Salary/Rate

£35000 - £40000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back. Above all, we are putting customers first.

Desktop Services require a competent, enthusiastic individual with solid knowledge of Citrix and VMWare products and solutions (minimum 3 years' experience). In the day to day delivery of the virtual desktop service, the successful candidate will be need to develop processes and solutions to address issues / problems ensuring that agreed deadlines and quality standards are met .

Candidates will be expected to have:

* In depth knowledge of distributed (Wintel) and virtual (Citrix / VMWare) technologies and an awareness of related technologies.

* Ability to implement the necessary Group Standards and Policies to products at the point of delivery and throughout the product lifecycle.

* Capability to identify technical risks and articulate the associated IT costs and business impacts.

* Demonstrable diagnostic and analysis skills and an ability to analyse technical information from multiple sources, allowing the provision of effective solutions.

* Strong Quality / Service Focus and demonstrable experience in established client / server solutions

* Ability to work both on individual initiative and as part of a team, providing guidance and advice to less experienced colleagues where necessary.

* Good communication skills with the ability to select the most appropriate communication method to suit the situation.

* Identify service improvements to deliver tangible benefits in the areas of cost, efficiency and risk.

* Advanced diagnostic and analysis skills and an ability to analyse technical information from multiple sources, allowing the provision of highly effective solutions.

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