CRM Officer
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A client of mine, based up in Scotland is looking for an organised and creative CRM officer to join their team to play a crucial role in supporting both an upgrade of the University's Student Recruitment CRM system and its implementation. You will also support the Course Enquiries Service.
You will be skilled in;
*Experience of managing customer focused database and database integration.
*Experience of project management with ability to organise, consult with colleagues, meet deadlines and prioritise work.
*Knowledge of student recruitment in a higher education context.
*Knowledge of Microsoft Dynamics CRM.
*Demonstrable experience assisting with planning and managing user testing.
*Experience of data migration projects, particularly CRM.
*Experience in project support.
*Experience in a customer support environment.
*Excellent IT skills especially in MS Office packages (MS Visio, Project, Word, Excel, PowerPoint), and confident in the use of a range of technology for the development and delivery of online services, namely SharePoint.
*Knowledge of TRIBAL SITS - Student Records.
*Extensive experience of business analysis and process re-engineering.
Skills that would be desirable;
*ITIL experience.
*Experience with the project development lifecycle and typical problems associated with the implementation of IT projects.
*Experience in use of Camtasia, WebEx, dotMailer, Google, Analytics.
*Experience in higher education, other public sector bodies or large private sector organisations.
For further information on the role please send in your CV to [email protected]
Spring Technology is acting as an Employment Business in relation to this vacancy.
Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.