Senior Service Engineer

This job has now expired please search on the home page to find live IT Jobs.

Our client are a marine electronics installation and service business based in Aberdeen. They are currently seeking a Senior Service Engineer to undertake and supervise more complex marine electronics installation and service work

Key Responsibilities:

- Management of, and participation in, the 24/7 on-call engineer rota, ensuring that required service levels are maintained at all times.

- Act as technical lead for the Aberdeen team and as technical interface with other areas of the business such as development, production and projects.

- Responsible for ensuring that all service engineers receive the right training and that they have the necessary skills and competencies to complete their roles in a safe, efficient and professional manner.

- Continuously improve performance in the area of service delivery to improve efficiency or the quality of services delivered.

- To provide technical estimates (time & materials) for service tasks as required by the Aberdeen Project Manager. The role will hold accountability for any errors or omissions made and for the delivery of 'as sold' margins.

- To support the Aberdeen Project Manager as technical lead on projects where required.

- Responsible for quality and timeliness of own work; and for the quality of other service team members' work through quality assurance and review activities.

- Escalates problems which are blocking progress of own work.

- Fault diagnosis and repair of supplied equipment in Aberdeen workshop and at onshore/offshore customer sites.

- Assist other team members in the identification of more complex problems and apply diagnostic methods or liaise with other areas of the business to identify causes and propose possible solutions.

- Installation and commissioning of supplied equipment & systems at customer sites.

- Complete scheduled maintenance on systems subject to support contracts in accordance with current maintenance routines.

- In-service modification of supplied systems.

- Provide telephone and e-mail technical support to customers and employees as required.

- To liaise with and provide technical support to other departments such as Projects, Production and Development.

- To oversee work carried out by customer/subcontractor staff in as far as it relates to Ultra provided equipment.

- Engineering support to equipment trials and customer demonstrations.

- Writing of technical reports, specifications and test procedures.

- Provision of practical engineering support to other activities, where time and priorities permit.

- Maintain Offshore Survival, Medical and MIST certificates.

Knowledge, Skills and Experience:

- Experience installing, maintaining and repairing complex electronic systems in an offshore or marine environment.

- Good understanding of IT, Networks and Software based solutions.

- Excellent written and oral communication skills with high standards of attention to detail.

- Confidence in building relationships with customers with a strong ability to communicate technically at all levels.

- Ability to work in confined spaces and at height.

- Experience working with surveillance technologies in the offshore oil and gas environment or similar.

- Leadership experience and demonstrable experience in a position of responsibility.

To apply for this position, candidates must be eligible to live and work in the UK

Connectus Technology Limited is acting as an Employment Agency in relation to this vacancy.