CRM Consultant

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*Own and drive the maintenance of the application stack, predominantly Microsoft Dynamics CRM to meet business requirements in line with best practice

*Fix application and system problems, or any incident that is disrupting the application service that business users depend on

*Taking business requirements for ongoing report and dashboard development and creating them

*Drafting requirements documentation for business change processes and third party development

*Drive reporting and data analysis - end user adoption and usage patterns (with support from our BI specialist)

*Maintain and update CRM process documentation

*Support and development of CRM trainer and Power Users, providing back-up or additional support during major upgrades

*Escalating "How do I" type queries to the systems trainer

*Maintain technical documentation

*Deal with system integration issues, scribe scripts, data errors

*Troubleshoot complex application issues and escalate to third-party providers if required and manage through to resolution

*Work on projects

*Provide the customer face of IT in respect of all application issues and queries

Person Requirements

*Experienced in the day to day running and support of Microsoft Dynamics CRM, preferably across a multi-site professional services or finance industry, with a proven track record of business delivery

*Microsoft Certified IT Professional - Applications for Microsoft Dynamics CRM 2011 or later

*Clear understanding of the benefits of a CRM system within business environment

*Use of Microsoft Office Suite, including Excel, Outlook, Word, Access

*Strong customer skills and excellent communication at all levels