Senior Support Analyst - Windows, Linux

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Senior Support Analyst - Windows, Linux

Reading, Berkshire

£35,000 - £45,000 DOE Plus 25 Days’ Holiday, Pension & Healthcare Scheme (after 3 months)

An excellent opportunity has arisen for a Senior Support Analyst to join our client, a leading provider of mobile messaging services.

If you’re a hands-on helpdesk support professional with experience of SQL databases, Windows and Linux, this is a great opportunity to take on your next challenge with a pioneering company.

Joining a passionate and diverse team, you’ll have the chance to build on your existing skills within an exciting and challenging environment where your ideas will be encouraged and valued.

As the Senior Support Analyst, you’ll be tasked with providing an excellent level of service to customers using our client’s products.

Effectively managing incidents, you’ll respond to a wide range of queries, investigate the root cause of issues and implement solutions in a timely manner. To ensure customer satisfaction is achieved, you’ll liaise with the 3rd Line Support Team when necessary.

Escalating any major problems to the Support Manager, you’ll document support activities on the company system.

You’ll provide customers with training to enable them to fully utilise products. Additionally, you’ll perform a range of administrative activities for the provision and support of customer environments.

As part of your role, you will be required to take part in an out of hours rota.

To be considered, you must have:

- At least three years’ helpdesk support experience

- At a minimum, three years’ incident management experience

- A track record of using SQL databases, Windows and Linux

As the Senior Support Analyst, you must be a quick learner with excellent problem-solving skills. Adaptable and methodical, you must also be able to adapt your communication style to suit your audience.

Experience gained within the financial services or telecoms industry would be beneficial to your application, as would some business analysis and project management experience.

To apply for the role of Senior Support Analyst (Windows, Linux), please apply via the button shown.

This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.

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