IT Trainer / Software Installer - Salon Management Software 

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IT Trainer / Software Installer - Salon Management Software 

Field Based (covering mainland UK) 

Up to £25,000 DOE Plus Van, Laptop, Mobile, Performance related Bonus (after successful probationary period) 

Transform the way salons and spas interact with their customers with our client's ground breaking new technology platform. 

Join one of the fastest growing software companies in Ireland as they expand into the US, Canada, and beyond. There are lots of opportunities for career progression for the right candidate. 

If you want to fast track your career then join a fun, dynamic, software development company specialising in Beauty/Hair management solutions. 

As an individual you must be: 

- Client facing IT / software focused 

- Target driven with naturally great business acumen 

- An enthusiastic and positive person with excellent people skills 

- A problem solver- the kind of person who asks not just what, but why 

- Tech & social media savvy and enjoys learning new skills and knowledge 

- Patient but assertive and persuasive 

The Role: 

Covering mainland UK, as an IT Trainer / Software Installer, you will enjoy an interesting and varied role with as much responsibility as you are able or willing to handle. 

You will work with customers to train them and troubleshoot/resolve complex product issues and advise on best practices using our client’s product suite. 

Some of your duties will include: 

- Product installations online and on-site 

- Maintaining core systems 

- Organising client setups and callouts 

- Handling client support 

- Providing software training for clients 

To be considered, you must have experience of the following: 

- Training and motivating clients 

- Working remotely but co-operatively with HQ 

- Hardware support, ideally POS hardware 

- Set-ups and configuration 

- Windows OS, Mac OSx, Small Business Networking, broadband installations and providing support 

A driving licence is also essential. 

As an IT Trainer / Software Installer, you must be a self-starter with strong problem solving skills. 

Previous experience of training clients to deal with support issues would be beneficial to your application. 

Training: 

1-2 months’ systems training inc. a buddy system 

2 Weeks in Dublin 

4 weeks on the road with trainer 

Hours: 

48 hrs plus per week plus travel (early starts & stopovers included) 

4 Day week, 4 x 12 hour shifts 6am to 6pm 

Some weekend work needed for trade shows 

16 days’ annual leave per 12 months 

Shift work will be needed as our client enters the US market, so working hours may change on rotation 

Reporting to: The Operations Manager 

To apply for the role of IT Trainer / Software Installer, please apply via the button shown. 

This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency. 

Additional Keywords: IT Trainer, Software Installer, Support Technician, Field IT Support Engineer, Field Based, Field IT Support Technician, Field IT Engineer, Field IT Support Analyst, IT System Trainer, Software Trainer, Technical IT Trainer, Technical Trainer. 

Working hours: 48 hrs pw plus travel, 4 Day week, 4 x 12 hour shifts - 6am to 6pm 

Notice period: 1 month 

Any known health and safety risks on the premises: No