Applications Developer - C#, SQL server, Java

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Applications Developer (C#, SQL sever, Java)

An Applications Maintenance and Support Engineer providing the highest quality of customer service processing help call in accordance to strict ITIL based support processes. Support multiple enterprise level applications developed in a variety of technologies.

Manage, investigate and resolve customer help calls through application usage, data patching or application update via regular maintenance releases.

Day to Day Responsibilities

- To provide third line support of bespoke applications within the agreed service levels ensuring help calls are processed in a timely and professional manner.

- Own and resolve complex incidents.

- Perform third level application support of bespoke systems.

- Act as technical escalation point for incidents that fall outside of known fixes/issues.

- Assist and mentor engineers in validating customer's requirements

- Share knowledge and skills with other team members and HPE support teams.

Essential Skills

- Experience in working in an applications support environment with direct customer interaction and management.

- Good understanding of ITIL processes for incident, problem, change and release management

- Experience of the core development tools used - namely C#, SQL Server, Java, JavaScript, JQuery.

- Highly skilled problem solving ability.

- A self-motivated individual who can work either in a team, or individually with limited direction.

- Ability to articulate help call problems and estimate effort and best mechanism for call resolution.

- Ability to apply experience and best practice to incidents, problems and changes.

- Experience and proven track record in picking up new skills.

- Excellent communication skills.

- A good knowledge of application maintenance and support processes

- Good understanding of relational databases and basic application database administration

- Good understanding of application configuration management principles

Desirable Skills

- ITIL V3 Foundation Certification.

- Experience of additional development tools used - namely VB.NET, C++, ILOG, VBA, VB6, Business Object Data Server, Business Object Reports, Universe and EXCELCIUS.

- Understanding of testing tools and unit test scripting and testing methodologies.

- Understanding of network technologies.

- Experience in working in project development environment with direct customer interaction and management.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.