Technical Team Lead / Technical Service Delivery - Managed IT
Recruiter
Perfect People Recruitment
Listed on
23rd September 2016
Location
London
Salary/Rate
£50000 - £80000
Type
Permanent
Start Date
2016-08-26
This job has now expired please search on the home page to find live IT Jobs.
Technical Team Lead / Technical Service Delivery - Managed Hybrid IT SolutionsThis role is a working for a leading provider of Managed hybrid IT Solutions in a hybrid role. The role has elements of Technical Architecture and Senior level engineering / Service Delivery / Project Management and Team lead function.
The role will be based onsite at a City based FTSE 100 Enterprise client and manage the technical relationship between the MSP and the client as well as managing onsite resource.
Skillset required: -
Technical Skills
·Microsoft Windows Server 2003+
·Microsoft SQL server 2005+
·Microsoft IIS 6+
·VMWare ESX 5.1
·Microsoft Active Directory (Subject matter expert within the client)
§Understand the following concepts:
·Sites and replication topology
·Organisational Units
·Domain security and group nesting
·Group Policy
·LDAP
·Name Resolution DNS / WINS
·Microsoft SharePoint 2007+
·Microsoft Exchange 2010
·IP networks
·Microsoft Cluster
·Load Balancing
·Scripting - VBScript and Powershell
Soft Skills
§ITIL v3 Service Management
§Project management awareness - Agile and Prince2
§Presentation (adjusting for the audience)
§Time management
§Documentation
§Account management
Documentation
§Versioning and markup
§Templates and styles usage
§Technical diagrams - Visio - physical, logical, conceptual, data flow
§Writing technical documents
§Presentation - Powerpoint
DesigN
Ability to design for all of the following situations:
§DMZ
§Internal domain
§Hybrid DMZInternal domain
§High availability scenarios
§High security scenarios
Team Leading
Main areas:
§Liaison point between (end client) and (managed service provider) for the advanced services staff on site
§Monitor and oversee the server build queue
§Manage priority one builds
§Produce weekly server build stats
§Weekly 1-2-1 with (end client)
§Weekly 1-2-1 with the build engineers
§Inducting new on site staff
§Ad-hoc management tasks e.g. sickness, holiday, timesheets etc.
Project related tasks
Responsible for the following tasks during the lifecycle of a project:
§Input to the RFP document
§Scoring of RFP responses
§Attend vendor demos onsite or offsite
§Attend reference site visits and meetings - responsible for the technical elements of the proposed solution
§Technical liaison throughout the project with internal and external resources
§Review vendor documentation to ensure compliance with client standards
§Responsible for the infrastructure and solution design
§Create or assist the project manager with the creation of project plans (MS Project)
§Create or assist the project manager with the creation of resourcing plans
§Review existing infrastructure for suitability of co-hosting rather than purchase new hardware
§Provide technical assistance to the PM and BA throughout the project
§Hostattendpresent at Technical Assurance Group meetings
§Attend dailyweekly project meetings
§Draft the Technical Design Document and manage this through the Architecture Review Board process
§Document and represent any new standards to the relevant board or authority for sign off
§Define data integrations within the project scope
§Complete build forms for any servers to be deployed, assist others in the department
§Undertake the solution build through Dev, CTE and Production environments
§Document the solution build process
§Assist SQS with the configuration of CTE in preparation for performance testing
§Facilitate the requirements to allow end user functionality testing
§Interpret performance test results and troubleshoot where required
§Liaise with the vendor for any issues, troubleshoot and apply hotfixes patches if required
§Assist the PM with the change management process
§Complete service handover documentation
§Provide support during the warranty period, normally 1 month, following go-live
