Billing / Administrator

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Job Title: Billing Manager / Co-ordinator

Permanent Full Time Position

Location: Huddersfield Area

Salary: £18K - £22K (negotiable depending on experience)

An excellent opportunity has arisen for a Billing Manager / Co-ordinator at a successful and growing company based in the Huddersfield area. If you have a Telecoms Billing or Provisioning background that is ideal however the company would also consider candidates with a Financial / Accounting / Billing / Administration experience in another sector if you have the acumen to learn. This is an interesting, mixed and varied role.

Key Role and Responsibilities' Summary

Billing.

*Import Call Data Records on a monthly basis.

*Correct all rejections and raise queries where necessary with suppliers.

*Reconcile supplier bills against customer billing information.

*Enter all new customer information and amend where necessary.

*Create and amend tariff information.

*Produce and send bills along with marketing material as and when required.

*Produce monthly and ad-hoc reports for company directors, accountant, customers and agents.

*Produce and manage commission reports for sales people, account managers and agents.

Provisioning

*Liaise with carriers and suppliers to place orders for all voice and data products.

*Utilise various portals for the different products and suppliers.

*Record accurate details on our in house CRM package and billing system.

*Project-manage the provisioning and provide regular feedback and updates to the customer via telephone and email.

*Liaise with other internal departments to ensure smooth delivery of all services.

Customer Services

*Answering the telephone and emails and dealing with first-line queries.

*Logging support cases both internally and with external suppliers.

*Keeping the customer fully informed of updates.

Sales Support

*Assisting sales consultants, account managers and directors with sales quotes and customer requests.

*Producing cost comparisons of telephone bills.

*Up-selling products and services to existing and new customers via the telephone and email, pro-actively as well as re-actively.

Monday to Thursday 09:00 - 17:30

Friday 09:00 - 17:00 Flexibility required at peak times

Ideally you will have a minimum of 2 years' experience in the telecoms industry.