JDE - JD Edwards Applications Support Analyst - Central London

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JDE - JD Edwards Applications Support Analyst - Central London

Our Client an international organisation with offices in Central London is urgently seeking to recruit a JDE - JD Edwards Applications Support Analyst.

You must have:

- At least 3 to 5 years solid experience of working with JD Edwards particularly version E8.12.

- Providing support to the Clients world-wide user community for all applications as required, especially to give advice and direction, recommend on-system and off-system solutions to issues, problem-solve and design and deliver work-flows to ensure best practice

- Ensuring that user issues are given a permanent resolution in the shortest possible time.

- Log and take ownership of support requests through to resolution or escalation, as appropriate

- Maintain excellent relationships with business users and other IT teams.

- Proactively engage in learning functionality of other business applications in order to effectively support user community

- Uphold and champion policies, procedures and standard within the Application Support team

- Uploading and downloading data from various sources in order to provide management analysis

- Provide ad-hoc user training for systems when required

- Ownership and completion of routine tasks such as Integrity checking and Z table uploads

- Creation and maintenance of user guides, procedures and process maps

- Opportunities to work on large projects and implementations

Skills / Competencies Required:

- Strong and proven JD Edwards experience in the Finance and/or Distribution modules, Inventory and Advanced Pricing are also an advantage

- A minimum of three years in a user support environment

- Fully conversant with Microsoft products, specifically Outlook, Excel, Word, Access and Powerpoint. Exposure to Project and Visio would be an advantage but are not essential

- Excellent written and verbal communication skills, with the ability to communicate well with people at all levels of the organisation.

- A proven track record in the area of Customer Service

- The ability to work as part of team towards shared goals

The duration of the contract will be 3 to 6 months.

The rate is negotiable.

Please forward your CV to us in MS Word format.