2nd Line Support Analyst


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

23rd November 2016

Location

Edinburgh

Salary/Rate

£135 - £150

Type

Contract

Start Date

28/12/2016

This job has now expired please search on the home page to find live IT Jobs.

2nd Line Support / Second Line Support / Service Desk Analyst / Initial 3 Month Contract / £135 / Edinburgh.

Spring Technology is currently recruiting for a 2nd Line Support / Service Desk Analyst to join a nationally recognised organisation in Edinburgh for an initial 3 month contract.

This Role is looking to start on Wednesday the 28th of December.

The Role:

1.As a 2nd Line Support you will sit within the IT department and deal with issues passed on from 1st line. Also, you will be taking part in a Desktop upgrade, including taking old terminals out and installing new software's, along with providing support on emails and terminal queries. This will include Installs/upgrades desk-top systems & advice on updates etc.

Essential Skills:

*At least 18 months experience within an IT 1st and 2nd Line role

*Experience using Windows and other basic Microsoft software's

*Expert knowledge of Windows 7/8.1 OS, MS Office 2010 products and resolving customer problems through the application of effective solutions.

*Experience of Active Directory, Windows Server 2008/2012, Terminal Services, Thin Client, VPN, MS Exchange 2010 administration, SCCM, Windows 7/8.1 troubleshooting Supporting Tablet users, Laptop/Desktop Hardware fault diagnosis.

*Planning, organising, and prioritising day to day tasks to deliver services on time and to agreed service outcomes.

*Excellent team working, communication and interpersonal skills.

If you are interested in this role then please respond to this email with your latest CV or direct to me at [email protected]

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: