Technical Services Consultant / Account Manager
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Technical Services Consultant / Account Manager
Cambridge, Cambridgeshire
c£38,000 Plus Bonus & Benefits including Holidays, Pension, Life Assurance, Income Protection
Our client has developed a range of innovative website solutions for contact centres and customer-focused businesses. They are now looking for a Technical Services Consultant / Account Manager to join their team.
As a Technical Services Consultant / Account Manager, you will play a vital role in the sale, implementation and ongoing account management of our client’s cloud-based solutions.
This role is perfect for a web-savvy, customer focused individual who is seeking variety, challenge and the chance to work with some leading edge solutions.
Joining a small, market-leading software company, you’ll have the chance to enhance your skills and knowledge through training, grow your professional experience through flexible project roles and, most importantly, have fun with a friendly, passion group of people.
You’ll be taking part in the full lifecycle of projects, playing a hands-on role from the point of sale, through to delivery of the solution and the associated account management.
An additional and major part of your role will involve identifying areas of growth within customer organisations and creating and maintaining strong relationships with customers.
Due to the customer facing elements of this role, you will be required to undertake occasional travel.
On a day-to-day basis, your role will include:
- Creating and formulating solutions using customer requirements and drivers
- Delivering projects on time and to budget
- Ensuring customers are happy through effective account management
- Creating and maintaining relevant documentation
- Conducting training sessions
- Liaising with internal and external stakeholders regarding the implementation of solutions
This is an exceptional organisation to join. As well as their commitment to their people, you will find that they actively promote social engagements, such as quiz and cinema nights, and get team members involved in charitable activities too.
Interested? To be considered, you must have:
- At least two years’ experience in a customer-facing or account management role
- Experience of working with web technologies
- Experience of managing multiple projects
- A full driving licence
Results-oriented and communicative, as a Technical Services Consultant / Account Manager, you’ll also need a positive, can-do attitude and a proactive and eager approach. A highly organised outlook is key, as are strong presentation abilities.
A PRINCE2 qualification would be beneficial to your application. Extensive knowledge of web technologies including HTML5, CSS3, JavaScript, Responsive Design and API integration would also be advantageous. Experience of working within a SaaS organisation, or in the knowledge management market would be equally favourable.
To apply for the role of Technical Services Consultant / Account Manager, please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Technical Services Consultant, Technical Services Account Manager, Pre-sales Consultant, IT Account Manager, Implementation & Service Account Manager, Implementation Manager, IT Services Manager, IT Services Consultant.
