AX Application Consultant

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Job Specification

The Customer Services System Analyst is responsible for:

* the support and management of change for the "Rentals" module of the AX ERP application;

* the support and management of change for the "Sales and Marketing" module of the AX ERP

application;

* the support and administration of AX ERP Application security roles;

* testing of code fixes in several environments during the release cycles;

* delivery of training to business users as and when required;

* sorting the requirements of the business and liaising with stakeholders whether to proceed or

provide workarounds for;

* administering the configuration of AX ERP Application to ensure business requirements are met as

well as advise on the impact of changing business policy;

* collaborating with project stakeholders at all levels to understand their problems and capture, define

and agree business requirements, business workflows and system requirements.

Principal Accountabilities

* System Analyst provides 1st and 2nd Line Helpdesk Support for the Global AX ERP System.

* System Analyst advises AX ERP stakeholders on ways to make ERP related business processes

more efficient and productive.

* System Analyst provides initial analysis of "business needs" for proposed changes to the ERP and

preparation of cost / benefit justification of the cost of associated system changes.

* In tandem with stakeholders and Business Systems Team Members, System Analyst is responsible

for management and delivery of the complete "Software Development Life Cycle" of associated

system changes - working with third party support & partner vendors as directed by Central IT

Management.

Qualifications and Experience

* Preferably educated to degree level or equivalent;

* Excellent oral and written communication skills;

* Process Mapping & Requirements Elicitation skills;

* Experience in Master Data Management & Governance;

* Proven problem solving skills;

* Experience in providing training and facilition;

* Strong stakeholder management, conflict management and business prioritisation skills;

* Able to remain calm and reasoned under pressure, customer focused;

* Broad IT business system / application experience at Super User level or above;

* Minimum 2 years Oil & Gas "Equipment Rental" experience, working directly with the customer

facing team.

My client is looking to fill this position ASAP, so if you feel you have the relevant skills for this role, please send your CV to Stephanie at [email protected], or call 0207 337 0810.