Infrastructure Support Analyst (Linux, UNIX, Windows)

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Infrastructure Support Analyst (Linux and Windows servers; SQL; UNIX / Linux scripting; Citrix; AD; Networks) - This well-established but steadily expanding Financial software vendor in the City has created a new position for an experienced Infrastructure Support Analyst to join their Managed Services team. It offers a variety of responsibilities from project support, client support, to release management. This is a great opportunity to join a progressive and forward-thinking unit where your contributions will be recognised and awarded accordingly.

The company offers flexible working arrangements for a good work/life balance, study assistance programmes, and mentoring and career development opportunities.

Client Support Analyst - the Role

This exciting role will certainly keep you challenged; it spans the following activities: -

Project Technical Support - E.g. initial server and infrastructure installation and configuration; Product installation; Shell scripting; etc

Technical Support - E.g. proactive monitoring and health checks; reactive support to 2nd line support calls; working to SLAs.

Technical Documentation Production - E.g. working with clients and suppliers to produce infrastructure design documents .

Enhancements and Release Management - E.g. client coordination, raising service pack releases, working with the Client Managers through enhancement process.

Client Support Analyst - the Person

Essential skills: -

Proven experience managing Linux and Windows based servers

Experience in network administration and understanding of different network zones and security.

Experience of release management tools (e.g. Puppet, Chef, etc)

Knowledge of basic SQL.

Unix or Linux Shell Scripting skills

Experience of Active Directory administration.

Knowledge of Citrix server administration.

Experience of software installation.

Experience of server monitoring.

Understanding of server and application health, including running daily checks.

Experience in writing technical documentation.

The ability to work occasional out of hours and weekend work (overtime available for this) - this is mainly for software upgrade installations 'out of hours' for clients

Desirable skills: -

Knowledge of Application servers such as Jboss/WebSphere

Understanding of relational database management systems.

Knowledge of or qualifications in ITIL.

Understanding of Network protocols particularly TCP/IP

Exposure to wide area networks.

The client will provide full product training and the role offers a good deal of future scope for career enhancement. Services advertised by Dupen are those of an Agency.