Application Support Engineer - East Kilbride

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Enigma People Solutions is recruiting an experienced Application Support Engineer to work on exciting projects for blue chip clients. This role is to cover 6 months maternity leave and offers the chance to work for one of the UK’s most dynamic Smart technology software organisations that sells cutting edge solutions into transport, payment and associated sectors. They specialise in harnessing these products with flexible and secure multi-application capability even after the cards have been issued for their initial purpose.

Key Responsibilities:

Receive and log requests for support from help desk, other service delivery staff and/or users. Prioritises requests in accordance with agreed criteria.

Investigate issues and other requests for support and determine appropriate actions to take

Note problems and identify performance trends.

Monitor progress of Service Requests for support to ensure users and other interested parties are kept informed in accordance with SLAs.

Liase with systems development staff or software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements

Requirements:

A good qualification in an appropriate IT subject (HND or Degree) or equivalent is required,

Experience of B2B customer support together with a working knowledge of SQL and Enterprise Java system.

Strong appreciation of application systems and their role in a business operation.

You should be a good communicator and be able to work on your own initiative.

Experience:

Any experience of ITIL, smart cards, embedded systems, Android applications or ITSO would be a distinct advantage. The role includes some on call working.

For more information contact Ben Hanley - Click here to contact this recruiter , or [Telephone number removed] or apply below.