Brand Tracking Manager, Client Service Games

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Imagine working closely with many of the world's biggest video game publishers, hardware manufacturers, and advertisers to help them better understand the gaming audience, and to achieve success in creating and marketing products that evolve with the fast-paced gaming category. The Nielsen Games team is uniquely positioned to consult with clients via primary consumer research and audience measurement for the video game industry. We strive to provide companies with insights and intelligence to help drive more effective decision making.

Nielsen Games is looking for a motivated, research-savvy Client Manager to join our growing team as we help our clients make decisions and succeed in the dynamic video game industry. The Brand Tracking Manager's primary responsibilities are to manage a global tracker for a major Gaming brand. This involves designing, developing and executing program, managing global program on a day to day basis with focus on European region, interfacing with client to consult and report on key business questions. The role involves a minimum of 1 to 2 days a week on-site at the client's office in London.

Other duties includes

- Designs, develops and continuously improves program, meeting global and regional needs

- Contribute to questionnaires, coding, and table preparation with Project Management staff

- Adapts program to on-going and seasonal needs (targets, brands, season,…)

- Prepares designs and estimates costs of add-on projects, with supervision

- Monitors changes in job costs and communicates cost changes to client, as needed

- Supervises and contributes to development and implementation of analytical, forecasting and automation tools development

- Manages and collaborates with a team of up to 5 people specifically dedicated to the program

- Supervises direct reports by answering questions, providing constructive and consistent feedback, and conducting performance appraisals in a timely manner

- Overviews reporting and provides insightful conclusions and recommendations

- Prepares and presents reports to clients

- Manage day-to- day client contact with European team mostly, but also US team.

The desired candidate will be have the following skills set:

Knowledge

- Understanding of statistics, research techniques, and experimental procedures

- Knowledge of in-market data

- Understanding of the video game industry within a commercial

- Microsoft Word, Excel, and PowerPoint

Skills

- Consultative skills

- Customer service skills

- Analytical skills

- Multi-tasking skills

- Oral and written communication skills

- Organizational skills

- Project management skills

Education and Experience

- Bachelor's degree or equivalent

- Significant experience within the Market Research or a related field

Desired skills not essential but highly advantageous

- Experience with brand management and brand tracker in general

- Experience with predictive statistics, analytics and forecasting model

- Experience with the gaming industry is a plus

What we offer you

- To be part of a diverse and talented international team with opportunity for personal and professional development

- Competitive salary and benefits package including 25 days annual leave, pension scheme, private medical insurance, life assurance, income protection and more

Due to the high volume of applicants we are only able to respond to successful candidates

*LI-GB