Customer Services Systems Analyst - Dynamics AX

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Job Specification

The Customer Services System Analyst is responsible for:

* Collaborating with project stakeholders at all levels to understand their problems and capture, define and agree business requirements, business workflows and system requirements.

* Support and management of issues fixes and functionality changes for the ERP Systems that support Commercial & Hire Control business processes in the North Sea, Africa, Brazil and APAC Operating Companies including but not limited to the following key activities

? ERP Super User Support

? Training

? Troubleshooting

? Creating specifications & "Case for Change" applications

? Test plans as applicable

? Liaising with 3rd Line Support Partners

? Testing & delivery of fixes & changes to live

* Support and administration of ERP access rights & roles;

* Working closely with BI Analyst & ERP Super Users on development of robust, fit for purpose Business Intelligence solutions for the Commercial & Customer Services business functions.

* Supporting System Audits as required

* Support development & control of Master Data Governance for Commercial & Customer Services business data for key ERP systems (x2)

Principal Accountabilities

* System Analyst provides 1st and 2nd Line Helpdesk Support for key ERPs (x2).

* System Analyst advises ERP stakeholders on ways to make ERP related business processes more efficient and productive.

* System Analyst provides initial analysis of "business needs" for proposed changes to the ERP and preparation of cost / benefit justification of the cost of associated system changes. (Case for Change)

* In tandem with Business Stakeholders and Business Systems Team Members, System Analyst is responsible for management and delivery of the complete "Software Development Life Cycle" of associated system changes - working with third party support & partner vendors as directed by Central IT Management.

Figure 1 Software Development Life Cycle

Technical Qualifications

* Must have experience in AX 2009 or AX2012 R2 Project module, any proprietary add on "Hire Control" modules

* Preferably have experience in Infor M3 ERP V5.2.3 or other AS400 based ERP solutions

* Preferably have experience in navigation of MS SSRS 2009 reports

* Preferably have experience in working with SharePoint 2013 Online

* Must have Intermediate level skills in Office 2013 - Excel, Word, PowerPoint, Skype for Business

* Preferably have Basic level skills in MS Project

Experience

* Must have excellent oral and written communication skills;

* Must have Business Process Mapping & Requirements Elicitation skills;

* Must have experience in creation of Functional Specifications through to Test Plans

* Preferably have experience in Master Data Management & Governance;

* Must have proven problem solving skills;

* Must have strong stakeholder management, conflict management and business prioritisation skills;

* Must be able to remain calm and reasoned under pressure, customer focused;

* Must have broad IT business system / application experience at Super User level or above;

* Preferably educated to degree level or equivalent;

* Preferably have experience in providing training and facilitation

* Preferably minimum 2 years Oil & Gas Commercial System Support experience, working directly with the customer facing team.