General Manager - Business Services - IT Service Delivery


Premium Job From Berwick Partners

Recruiter

Berwick Partners

Listed on

28th March 2017

Location

London

Salary/Rate

Competitive, plus benefits

Salary Notes

Competitive, plus benefits

Type

Permanent

Start Date

ASAP

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This is an exciting, newly created senior leadership role which will own all IT application support, development and deployment for our core business systems such as Oracle e-business suite. The role will also set the strategic future direction for applications management teams and be accountable for commercial and budgetary matters such as external supplier relationships.

Our Business Services team leads the delivery of critical, core business systems application support and maintenance right across the organisation. We are seeking a rounded, senior leader with a background of delivering excellence in IT applications management and a strong track record in customer focused delivery, to transform the team and set the future direction of travel.

A senior member of the IT Service Delivery leadership team, this role will lead and motivate our highly visible teams of specialist IT application support professionals, plus our dedicated IT supplier management function. The post-holder will be expected to introduce contemporary, working practices and also set the application strategy to simplify our complex suite of legacy applications. Ultimately the role is expected to deliver greatly improved levels of customer support going forward.

The Role:

This role is accountable for all customer facing support, maintenance and the commercial management of our critical business systems applications. You will aim to deliver a step change in the quality of customer experience we provide and the efficiency of the way the Business Services teams operate.

You will drive applications/business alignment by devising a coherent application simplification strategy. The post-holder will then deliver a programme of consolidation and systems integration to create value and manage risk.

Introduce contemporary IT industry ways of working; sensitively manage change whilst instilling best practice approaches and disciplines across all the Business Services teams. Provide assurance, structure and reporting confidence to the organisation, whilst developing genuine partnerships with senior business stakeholders.

The Person:

A proven track record of excellence in large-scale, business-critical IT applications delivery leadership. Robust applications consolidation and end of life management experience is highly desirable. Candidates must be able to demonstrate sound commercial understanding and a considered view on the wider technology & business systems landscape.

An adept relationship builder with excellent engagement skills, your natural gravitas and stature will aid the ability to effectively engage with internal stakeholders and external partners to align application delivery and the University’s goals.

Energetic, focussed and delivery oriented, you will be an enthusiastic and credible leader with experience of implementing culture change. You will inspire our multi-disciplinary teams to deliver in an evolving and demanding technology environment.

Closing date: 21st April 2017

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