Content Designer

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Content Designer

Newcastle

(Other locations available)

3-6 months

Responsibilities

Content Designers are responsible for writing the content that will help users understand how to manage their tax affairs through new digital services. You will work with software developers, designers, policy and legal teams to produce outstanding digital services and information. The material that you develop will cover a wide range of topics and users, so you need to be user-focussed and know how to write with the user in mind first and foremost. This is a critical role within new digital team, as the online content we offer needs to be of a sufficiently high standard to encourage people to use the new services. We need excellent content designers who understand the web, technology and people.

Skills and Experience

As a Content Designer at you will:

* Write high quality content for new digital services that will encourage people to use them

* Take complex language and processes and make them simple to understand

* Develop content in such a way that it will encourage people who rarely go online to use the new services

* Collaborate with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new services should convey

* Work with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to refine the services in light of external factors such as changes to policy, legislation, technology or user requirements

* Build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts.

* Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.

Essential:

* Excellent communication and interpersonal skills

* Experience of writing for the web, with proven ability of creating content that is accessible and usable

* Experience of user-centred design

* Proven experience in using metrics and user feedback to define/refine content

* Experience in choosing the best format for displaying information to the user

Desirable:

* Proven experience of working within a web, online and digital environment,

* Experience in working with content management and publishing systems

* Proficient in writing Markdown.

Competences: