Case Review & Data Officer

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About Us

In June 2014, the Secretary of State for Health commissioned Sir Robert Francis QC to carry out an independent review into the culture in the NHS for employees wanting to raise concerns about safety, quality and the effectiveness of the service. A key recommendation of Sir Robert’s report - ‘Freedom to Speak Up’, was the appointment of a National Guardian, to provide national leadership in driving the creation of an environment in which all NHS staff to speak up safely. The report also called for the appointment of a Freedom to Speak Up (FTSU) Guardian in every NHS trust in England to give independent support and advice to staff who want to raise concerns, and to work with local Trust leaders to create the right environment for doing so.

The National Guardian oversees the newly established network of locally appointed guardians and supports them through establishing common standards in the role and sharing good practice, including the local handling of cases of staff speaking up. Through this work the National Guardian provides challenge and support for system improvements, drawing on the powers and support of key regulators, including the three main sponsors of this role - the Care Quality Commission, NHS Improvement and NHS England.

The National Guardian took up post in October 2016. The National Guardian Office’s priorities include providing training and support for newly appointed FTSU Guardians, developing the regional and national network of Guardians, and establishing and launching a case review process.

The National Guardian’s Office (NGO’s) is seeking to appoint a new Case Review & Data Officer to work alongside the existing Case Review Manager. You will have a core role in working as part of the National Guardian’s team to support the development of a culture within the NHS where staff are confident and supported to speak up and raise concerns about patient care.

The Office is small and needs to be responsive to demands which can be difficult to predict - you will need to be comfortable with working in such an environment and will need to demonstrate flexibility and the willingness to take on new responsibilities and support other aspects of the Office’s work as required. You will have a good awareness of the cultural and practical challenges of enabling staff to speak up with experience either in the NHS, or through other relevant sectors. You will contribute to the ongoing development of best practice guidance and materials, building on the learning from case reviews and interactions with stakeholders contacting the National Guardian’s Office for advice and information.

Additionally, you will need to demonstrate strong track record of project management skills, demonstrated by experience of managing complex projects. The National Guardian’s Office is hosted by the CQC which, in partnership with NHS England and NHS Improvement, has oversight of delivery of the National Guardian’s role and functions. The role is full-time and based at the CQC’s offices at 151 Buckingham Palace Road, London SW1W 9SZ.

The post is offered as a fixed-term contract until September 2019.

Closing date: 11th May 2017 at 11:45pm.

Provisional interview dates: 31st May and 1st June 2017.