Technical Support Analyst (1st Line)

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This is a new opportunity for a Technical Support Analyst (1st Line) to join a successful, specialist Tech company in Redbourn, Hertfordshire. As part of expansion you will play a pivotal role in providing 1st Line support to our UK customers / clients.

We are looking for a Technical Support Analyst (1st Line) with some demonstrable experience within a technical / 1st line role supporting either hardware or software (or both!). You will boast excellent customer service skills, with the ability to be proactive and self-motivated within a standalone role. Excellent product training will be provided to you (in both the UK and the USA) and we also expect the candidate to undertake their own self-development in this role.

As the Technical Support Analyst you will play a key role in part of a very small but growing team, being the sole person providing 1st Line support across the UK. This is a standalone role therefore we are seeking a driven individual that has the ability to work on their own efficiently and effectively.

Key skills needed for the Technical Support Analyst:

* Some proven experience in a similar IT support role, with good troubleshooting and problem-solving skills.

* Good experience in resolving critical technical issues (hardware/desktop or software).

* An enthusiastic attitude with a keenness to develop your career.

* The ability to think on your feet with little guidance or management.

* Outstanding customer service skills, with a passion for technology.

* Flexible to do some travel to the USA - training provided within the UK and America!

This is a fantastic opportunity for a Technical Support person with some commercial experience ready to take the next step up within their IT support career. Intense training is provided as well as the opportunity to carve out your future career path!

1st Line Technical Support

Salary: £20,000 - £26,000 (depending on experience) + benefits

Location: Redbourn, Hertfordshire

Apply now for immediate consideration and more information!

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