Technical Support Analyst-London (contract &Perm)

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Technical Support Analyst-London (contract &Perm)

One of our Global Client is looking for Technical Support Analyst-London (contract &Perm)

Job Description:

- EUC Support including Desktop, Laptopn, Blackberry, Printer, Audio/Vide equipment

- Lotus Notes, Sametime, Exchange/Outlook Support

- Business/Trade Floor Support

- Application Software Install, Patching/upgrade support

- After hours support change records and post-certification of Telecom, Firewall, Storage, etc. changes.

- Coordination of power shut down activities

- LAN Configuration

- Physical layer troubleshooting for APCON config issues at Walbrook

- Cisco call center upgrade support and vendor escort

- Vendor escorts and odds/ends at Greenford and Wallbrook

- Firewall requests for local network enhancement projects

Project responsibilities:

- Segmentation Support, E2.0 rollout of new tools, Outlook, etc.

-Technical support to address EMC Storage, NetBackup Appliance, Qualys, etc. related issues raised by respective GTO groups.

- Providing end to end support for 20 Video Conference Room, 1 Training Room and 8 number of personal video devices which are used by European Management Team.

- Test and share feedback/results for any new AV technology/software/hardware to be deployed in VIE.

- Round-the-Clock support in AV Rooms during ILT meet, ISL meet, Town Halls, external Client hosting events, etc.

Please click Apply Now for more information.