Frontline -Technical Agent / Technical Support Engineer

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Job Title: Frontline - Technical Agent, 12 month fixed term contract

Location: Reading

Salary: Competitive

The Frontline - Technical Agent will focus on administrating support calls within the Support Tracking system, request more detailed information and inform/update the customer of the status of the calls. Frontline - Technical Agents may assist Technical and Senior Technical Engineers in resolving more complex technical issues. The role is split approx. 70% phone enquiries and 30% translation.

This is a long-term contract role with the opportunity to become permanent.

Candidate must:

* Have the ability to rapidly analyse complex information

* Be able to build rapport

* Be able to ask fact finding questions

* Be self-organised and have good judgement (e.g. when to pass on tickets in a time critical situation)

* Have the ability to identify revenue opportunities

* Have Windows OS or Unix skills

* Have previous experience with enterprise backup software

* Have networking experience

* Possess strong customer relation skills

* Have the ability to attune to customer's needs and situation

Technical Skills in the following areas are a plus:

* Storage Area Networks (SAN) or NAS

* MS Exchange, SQL and SharePoint

* Lotus Notes

* Oracle

* HP/EMC/HDS/NetApp storage products

Please click the APPLY button to send your CV and Cover Letter for this role.

This is 12 month fixed term contract with an option to go permanent after successful completion.

Candidates with the experience or relevant job titles of: IT Technician, VMware, HyperV, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st/2nd Line Helpdesk Engineer, Microsoft, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Customer Support Engineers will also be considered for this role.