IT Support Engineer - Up to £25,000 + Benefits - Oldham

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As a software and support solutions provider to the UK steel industry, this company is looking for an ambitious, hard-working IT professional to join their existing IT Support Team.

The ideal candidate will be a bright, friendly and reliable individual who can multi task and work flexibly within a busy office environment. A confident communicator with good interpersonal skills and ability to learn new skills is a must. You will be required to possess excellent problem-solving skills and the ability to work alone using your own initiative and as part of a team.

Reporting to the Group IT Manager you will be responsible for the handling of Support Issues throughout their life-cycle in a structured and methodical manner until a final resolution has been achieved and communicated with the customer. This resolution will be achieved using any combination of remote support, telephone advice and on-site visits.

Responsibilities:

- Provide Technical Support for all their customers' IT Systems

- Provide support on their bespoke ERP software packages

- Monitoring and troubleshooting of Daily Server Backups and housekeeping checks

- Configuration and Maintenance of the Server, Storage and Networking Infrastructure

- Work with 3rd party suppliers and Support Teams to resolve escalated incidents related to the IT estate

- Create and maintain Technical Documentation

Essential Skills/Experience:

- Minimum two years' experience in an IT Support role or similar

- Experience in Windows Server Installation and Support - 2003/2008

- Experience supporting Windows Desktops - Windows XP, 7, 8 + Office 2007/2010

- Active Directory and Group Policy Administration