Candidate Care Representative

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Responsibilities

* Administration of paperwork - new contracts, extension, amendments, terminations and finishers

* Ensuring all compliance documentation is in place and adheres with Experis and the Clients policies

* Primary point of contact for the candidate from the first day of their assignment

* Communicating process the candidate must follow whist on assignment (especially payment process)

* Communicate and promote the benefits of Experis to candidates

* Purchase order management

* Extension Management

* Negotiating with Candidates

* An understanding of legal and contractual issues

* Understanding client specifications , e.g. special clauses, margins, expense procedures, overtime agreements compliance requirements and payment cycles

* Act as a liaison between candidates and other internal departments

* To own and manage candidate queries through to resolution

* Develop and maintain knowledge of individual business units

Reporting

* Maintenance of candidate reports

* Managing excel trackers

* Ad-hoc reporting as the business requires

Business Development

* Assist in candidates and client meetings

* Networking with candidates

* Picking up leads from applicants over the phone or face to face

Record Keeping and Administration

* Creation and maintenance of candidate records on Experis' systems

* Ensure all communication is recorded through Experis and any client specific system

* Maintaining Client and Applicant records to the standards laid down by the Employment Agencies Act, the Quality Management System and the Experis Client and Contractor administration process manual.

* Recording details of new applicants on to the database.

* Ensuring that any client/vacancy requirements are adequately recorded.

* Recording details of the recruitment process i.e. CVs sent, interviews arranged, vacancy requirements and placements.

General

* Undertake all duties in accordance with the laid down procedures in the Quality Assurance Manual.

* Ensure that own areas of work are serviced and covered thoroughly and efficiently.

* Support team members with workload as and when business requires

* Any other appropriate duties as directed by the appropriate team leader or Manager.

Person Specification

Experience

* Good customer service attributes or background

Skills, Knowledge & Attributes

* Articulate with a positive approach, and capable of dealing with confrontational situations sensitively and professionally as well as forging strong relationship with candidates

* Good reasoning skills and ability to deal with complex issues and make sound judgements on solutions

* Excellent telephone skills (basic sales, message handling, service).

* Resilient and ability to remain calm and professional under difficult circumstances

* Ability to project professionalism and confidence at all levels over the phone and face to face

* Excellent time management skills with an ability to meet tight deadlines

* Flexible attitude and approach

* Practical level of Word, Excel and PowerPoint

* Ability to use Outlook and the internet

* Basic negotiation skills.

* Displays enthusiasm and motivation to succeed

Capabilities

* Engaging and authentic - easily and effectively engages people, drawing them into our network, uses strong communication skills to build and maintain trusting relationships.

* Brilliant feedback - making every piece of feedback timely, caring and insightful.

* Great connector - being able to see and create connections and possibilities for candidates, clients, and ourselves.

* Organised and efficient - able to balance multiple priorities, plans and structures time to efficiently and effectively meet performance objectives

Mindsets

* Be candidate first. We want great talent to choose us. Our promise to candidates is clear - we help accelerate their personal success. What is important to our candidates is important to us, because their success leads to our success.

* Be real. We believe that every candidate deserves to be in the know. We are straight and upfront with candidates because we respect them and want to create strong trusting relationships.

* Be looking for what's next. We understand that what we do for our candidates today, gives us the chance to help them tomorrow. Our candidates' careers are important to them; we help them now at the same time we are looking out for their next opportunity.

* Be an expert. We continually deepen our knowledge of trends, markets, industries and people. We give our candidates access to our knowledge, insights and networks. In turn they build our networks and knowledge.

* Be accountable. We always deliver on our commitments. We know what winning looks like for our candidates, our clients and ourselves and we balance those to ensure everyone wins.

Please submit your CV and contact Olivia Murray for queries 0161 924 3942