Technical Support Analyst (1st Line)

This job has now expired please search on the home page to find live IT Jobs.

Technical Support Analyst - 1st Line

*Please note - this role includes Shift Patterns including days and nights*

We are looking for a Technical Support Analyst (1st Line) to join our reputable technology solutions company to be responsible for providing 1st Line Support to our impressive client base, while delivering outstanding customer service and meeting the demands of SLA's.

As a Technical Support Analyst (1st Line), you will be working as part of a small, dynamic, close-knit team. As a Technical Support Analyst (1st Line) you will have experience of supporting both technical (Windows 7/8, Active Directory) and Hardware (Desktop/Laptops/Tablets) while providing the best level of customer service. Also, any exposure to supporting networks (systems and Servers) will be beneficial although not essential.

As a Technical Support Analyst (1st Line) my client can offer a structured career path into many areas including, team leads, 2nd / 3rd Line with fantastic training provided!

Skills / Responsibilities required for a Technical Support Analyst (1st Line):

* Excellent customer service skills both on the phone and face to face.

* Previous experience in IT/helpdesk role 1st Line.

* Show previous experience working with Windows 7/8, Office and Active Directory (creating new accounts and mailboxes, account re-sets).

* Previous experience supporting Networks beneficial (Systems / Servers)

* Strong problem-solving skills with driven, pro-active attitude.

* Be prepared to work both days and nights to support the client's 24/7

*The role involves working days and nights shift pattern, so flexibility to do this is essential*

Technical Support Analyst (1st Line):

Salary: £20-25k (depending on experience) + benefits

Location: Watford, Hertfordshire.

Apply now for further information on this excellent opportunity.