Service Desk Support Engineer

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Service Desk Support Engineer 

London, EC2A 

Up to £30,000 Plus Pension & Private Healthcare (after probation period) 

Our client is one of the UK's fastest growing consultancy, managed service and infrastructure providers with solutions ranging from Unified Communications to Network and Cloud Computing. 

They are now looking for a Service Desk Support Engineer to join their team and provide first and second line support to customers. 

As a Service Desk Support Engineer, you will: 

- Log support queries and ensure issues are resolved in-line with SLAs 

- Carry out tasks in-line with ITIL principles 

- Maintain and promote a good customer service culture 

- Co-ordinate the activities of other Service Desk team members 

- Take part in an on-call rota to provide support out of UK business hours 

- Visit customer sites to provide support and assist with projects 

Interested? If so, you will need: 

- Experience of diagnosing and troubleshooting desktop hardware and software issues 

- Basic network troubleshooting skills and a Network A+ certification 

Ideally, you will have experience in a service desk environment. Experience of the following would also be an advantage: Windows 7 and 10 OS, MS Office, setting up and managing Windows Server 2008/2010, VMware ESXi implementation and management and hardware installations. 

Our client is eager to hear from candidates who have held the title of IT Support Engineer, Helpdesk Support Engineer, IT Support Analyst, 1st Line Support Analyst or 2nd Line Support Engineer. 

The Benefits: 

- Quality-focused and supportive culture 

- The autonomy to take ownership of your workload 

- Excellent training (our client will pay for your exam fees) 

- Potential for occasional home working 

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

To apply for the role of Service Desk Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Working hours: 40 hours per week, 8:30 - 5:30